\u00a9 2023 wikiHow, Inc. All rights reserved. Once the light changes, release the buttons. As you may know, when replacing the batteries each battery needs to be facing the right way. Many people buy their remotes on Amazon or eBay rather than through Comcast. Our community is your official source on Reddit for help with Xfinity services. Hello @user_b64586. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Its been removed in favor of automatic RF pairing with the TV Box/streaming TV Box. If not perform the following, replace the batteries with a new pair, unplug your Xfinity device and plug it back in to reset it, factory reset your Xfinity remote and re-pair it to your TV and Xfinity device. For example: Key presses not working. There is no "Restore Defaults" in Setup. The LED will blink blue three times to indicate that the remote was reset. Please like and subscribe, thanks.Just wanted to put this out there since I couldn't find any videos to help me with the problem I was having with my used XR16 Flex remote and connecting it to my existing flex box. (I went to my local Xfinity store and they just gave me one, or you can borrow one from someone.) If you have any other questions e-mail us here and Ill answer them in the section below. If you cant find a setup button on your remote you can use Xfinity and Info button together. You should notice that the LED light changes from red to green. I actually went out and bought a new TV because NO REMOTE WORKS WITH IT ANYMORE not even a universal remote ,its crazy, I wish I never plugged flex device in. Netflix Not Working on Samsung TV: Why & How To Fix! As you can see from this Xfinity page, the XR16 remote does not have number buttons: How are they (and the rest of us who arrived at this thread looking for the same answer) supposed to follow your instructions? After you have done a factory reset these are the directions to pair the remote to control a streaming device: Yes No We're here to help! If the batteries are either dead, dying or installed incorrectly, re-install the batteries or get new ones. There is a red LED light on Xfinity remotes that will blink when you press a button. Why? Easy Guide (2023), Resetting Xfinity XR2, XR5, and XR11 Remotes, Resetting the Xfinity XR15 and XR16 Voice Remote (No Setup Button), WQHD VS. QHD, The Main Differences (2023), How to Screenshot on Samsung Laptop [EasyMethods] (2023), How to Remove Remote Management From iPad, iPhone (2023), How to Turn Off Auto Renew PS4 for Playstation Plus (2023), How to Use Fire Stick With a Laptop (2023), iPhone to PC A device attached to the system is not functioning FIXED (2023), Snapchat: How to Open a Snap Without Them Knowing (2023), How to Watch Deleted YouTube Videos [Easy Methods] (2023), Why is HBO Max So Slow? Because fading batteries during reset could brick the remote, and render it forever broken. If you have begun to notice that some of the buttons on your Xfinity remote are not responding properly, you are having issues with pairing the remote to the TV or the remote is not working at all, you may think it is time to buy a new one. Once remote is reset, follow steps on your flex box If they are old or need to be inserted properly, they may be causing problems. Below I will explain step by step how to perform each of these troubleshooting steps. Pair your Voice Remote with your TV Box/streaming TV Box or programs for control of the TV or AV receiver according to the instructions outlined above. There are several different models of the Xfinity remote, ranging from the XR1, XR2, XR5 which are older models, to the voice-activated XR11 and XR15. This is why the XR15 has a different reset procedure from the other models. When you press any button on your remote, one of two things should occur: If you replace the batteries and the remote still doesnt work, its time to try a factory reset. I'm sorry we haven't provided the help you've requested sooner, and would love to assist in any way that I can :). /span> aria-label="Show more">. 520 S Casino Center Blvd, Las Vegas,NV89101, How To Reset Comcast Remote? Next, you'll need to either call Xfinity tech support or take the box back to an Xfinity store and have them disconnect this box from your account. I'm wondering the same thing. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. I found these instructions at the following link: https://www.xfinity.com/support/articles/get-to-know-xr11-remote. If it blinks multiple times it means that the batteries are running low and should be replaced. (don't worry about pairing the remote to the Flex). We have made changes to keep employees safe so response and call times may be longer than usual. Some of the higher end models sell for around $30. Unplug the power cord from the back of your Xfinity TV box. Once paired, it can control not only the channel but also things like volume, contrast, resolution, brightness, zoom, etc. Also,gather up themake and model numbers of your equipment. I have the same question. Press 9-8-1. Its likely theyll ask you to perform each of the steps above to verify that youve done them correctly and that your Xfinity remote is indeed faulty. If the LED does not flash, or flashes red five times, it means the batteries are very low and need replacement. Specifically, is there a way to erase the Wifi password before returning the Flex device to Xfinity? Step 5: Press Ok button then follow instructions on the screen you and your set. You can also try unplugging your TV and other devices and plugging them back in. Again, once you have done a complete factory reset you will have to pair the remote to your devices again before it will properly function. You can simply follow the instructions on the original packaging for device pairing. % of people told us that this article helped them. The person just asked about doing a factory reset on a Flex box with an XR16 remote. Xfinity remotes are not immune to these mishaps. Keys sending the wrong commands The channel UP DOWN buttons change volume wrongly. Also, I attempted to launch the streaming accounts I had used and they too asked for new credentials. We use cookies to make wikiHow great. Toro Lawn Mower Wont Start [Solved] 10 Possible Causes And Fixes, Guide To Paint Sheen and Finishes Tips To Choose The Right One. Once you have located the setup button, you need to hold down the setup button while looking at the LED light on the front of the remote. You'll see it with the icon of a house next to the microphone button near the middle of the remote. Once you have successfully done your Xfinity remote reset, you will have to pair it to your devices again. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Now that the factory reset of your remote has been completed you will need to reset up your remote this can be completed by doing the following. Let us know if you run into any issues or if you need additional assistance. Check that pairing was successful by adjusting the volume on your TV. After resetting, youll need to pair back your Xfinity remote to use its functions, including voice commands for Voice Remotes. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. The LED on the remote will change from red to green. It's similar to the Amazon Fire TV Stick or the Roku Streaming Stick. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. You have to input commands to do a reset. Resetting will restore the remote to its original settings, while resynching will ensure that it is connected correctly to your TV or cable box. In this guide, well show you how to XR15 remote resetand how to reset your Xfinity remote. All tip submissions are carefully reviewed before being published. Posted on Last updated: February 16, 2023. Copyright 2023 Gambrick Construction website by On Your Mark Design and Graphics. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Then, the reset completes . Press 9-8-1. Samsung TV Volume Not Working or Stuck [Solved]. ReadyToDIY is the owner of this article. I also am not able to find specific steps for resetting the flex box with the XR16 remote. The user asked how to do factory reset on flex using the xri6 remote. B button takes you to the Accessibility Settings screen. To do this, proceed to these steps: Youll follow different steps for Xfinitys latest remote, the Xfinity XR16 Flex Voice Remote. Xfinity router flashing white light, see how to fix issue easily. While Resetting and resynching may sound similar but are not alike. You should notice that the LED light changes from green to blue. that shows it is 'off' your active account devices and the device can not be used until it goes through recommissioning process. However, in rare cases the Xfinity remote can stop working. when box is off your account no one can access anything. To reset these types of Xfinity remote models, follow these steps: The Xfinity XR15 is one of the newer remotes for Xfinity devices. What Chime Can I Use With A Blink Doorbell? Feels like a fail. 4. Factory Reset a Remote Without the Setup Button Was this content helpful? Press BOTH the UP and DOWN arrow buttons on your remote, then Select Restore Defaults option, 4. To resync your Xfinity remote, simply press the Setup button until the TV or cable box turns off. Aim the remote at the front of the TV Box and press the. I am sorry to hear you are having some issues with your Flex box. There are two main types of remotes: voice control and non-voice control. Some instructions will appear on the TV screen. Both of these steps can help improve the performance and reliability of your Xfinity remote. Note: This article is about resetting your Xfinity remote, we have a separate article if you need to know How to Reset Your Xfinity Cable Box. This post was first published on 2021-11-17. Press any button on the remote. While its fun and sometimes more cost effective to Do It Yourself. Static can raise these errors. If it flashes green two times, then you were successful in doing Xfinity remote reset. Hopefully, this guide will help you how to unpair Xfinity remote. The first thing you need to do is locate the setup button. How would I factory reset my Xfinity XI6 STB to factory settings? Another common reason Xfinity remotes dont work is a blocked signal. However, if it keeps blinking heres what causes it and how to fix it. Simply unplug your Xfinity device while its turned on, leave it off for a few seconds, then plug it back in. As an affiliate of retailers(like Amazon), we earn from qualifying purchases. For the XR15 you hold the top left button and the bottom right button that are surrounding the center button with the arrows on the center of your remote. Im having the same problem. I'm a homeowner and I like to do things myself. Press the digits 9-8-1. *I forgot to mention it will flash blue once it has been reset**People are commenting that there are new/updated steps on the website, so if my steps don't work, check the website on your remote***Here is a link to a new video with the current steps I found on the xfinity.com/support website https://youtu.be/DKvb0qYzXWc