2. If this is the case for you, then update the software. Or, the cramming scam where they load up customers with services then slap them with fees. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. It started in April. I have never gotten close to reaching my data limit. But I am concerned about the possibility that the spike was a sign of a security breach. I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). Are those hotspots using MY INTERNET DATA? Playing high quality music and videos consumes a large amount of data. Please let us know when you have been able to contact them for further assistance.. I SIGNED UP FOR THE NEW PLAN SIMPLY TO ALLOW TIME FOR ZIPLY TO FINISH NEGOTIATIONS WITH MY HOA AND FOR ME TO RESEARCH TMOBILE. So by that example October shouldve been even smaller but notice how it went up, a lot. all XFINITY will do is sell you unlimited data.. thats their goal. Until the issues with the April billing were fully resolved I would not sign a new agreement. It was a challenge to understand what he tried to communicate. Just adding another what the [EDIT] is happening to this thread. If Xfinity is using a third party are they paying that third party? Good luck everybody!! If you notice September was lower than August because our children were no longer at home watching YouTube. If its Odd, like soandso.com This may be the Issue. How to Stop It. I'm 71 and have an adult daughter living with me. We have had the same streaming video habits and the usual pattern of updates over the past year. This is happening to me as well. This is for a week and a half of usage. We dont go over this limit ever. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. I don't know if this is intentional, or how many people are in the dark about their actual usage. This is absolutely ridiculous. Its been a week. WHAT? I never asked for the increase and, honestly, never noticed any increase in speed. SAME! Go to Cellular Data and then turn on Low Data Mode option here. 750 GB over out of nowhere! I got credit for extra data used. I was livid. I don't game, and hardly stream, so that doesn't hold water. 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. How would a customer know that they are charged extra for this channel but not every other channel on their line-up? only telling us to buy more internet. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Worse billing I have ever seen. This is correct. You will need to go into your peer 2 peer chat to see Alisha's response and continue getting assistance. I filed an FCC Complaint. They are a customer-initiated sales opportunity for Xfinity. We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. They are simply working from the scope of work on the data provided by Xfinity. Exactly.. does no good to call.. There are settings in Youtube and also on your firestick. Meaning, I'm responsible for paying whatever overage charges I receive. During this time my April overcharge went from 247GB to 347GB. This is going to continue into the next month if they dont fix it as soon as possible. Something is VERY wrong with this problem. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been a Comcast/Xfinity customer for over 20 years. This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. Business Hours:8:00am - 12:00am EST, 7 days a week. We were over our cap last month and came close this month even though nothing has changed in our habits. iPhone Using Too Much Data? So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. Maybe that is why is Facebook using so much data on my iPhone. That's just what you did even to a customer who had disconnected his modem to guarantee that he wasn't using the data you claimed he was. Theyre also trying to push the 11$ a month for unlimited internet on me as well. The evidence is damning so I think it might be worth it. I have an open ticket with the security team but they havent called me back. Hello, @AnnV8 thank you for reaching out to our Xfinity Community Forum page! Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. This helps a lot in monitoring your cellular data. To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. My data was in the mid 200s now up here 500 [Edited: "Language"]. Hi Lucas, thank you for reaching out to us here with this concern. I am having the same problem. Ensure you are first signed in, then you will see an icon at the top right of your page. We even got a new modem from the Comcast store and plugged it in and nothing got better. @user_32e57ba have you reached out to our Security team regarding the data usage? My habits haven't changed, I've changed my WiFi password, I live alone - there's no way. They just try to upsell me to unlimited data service, which I will not do. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. I got an alert this month that Im exceeding my 1225GB plan. I appreciate you providing us the update on the calls that took place. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. So how to fix it? If I increase my speed, will I get more data? Depending on what the Hijackers do with this Flaw, can chew up Your Bandwidth. If it finds it, then yea that's what's chewing up your bandwidth. Having the same thing happen with my account. T-Mobile Is on my way home. Period. Why does Comcast not help with this?? I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or My problem has not been solved so this is not accepted answer. I would be happy to review the account and check for any provided notes. Locked post. Pop in utopia.net and see if it finds it. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. Otherwise, just keep them off to solve why is my iPhone using so much data. Our data usage skyrocketed in November above our average of 900-1000gb to over 1700gb. I know XB-3 Modems are vulnerable to a DNS Hijack . I strongly suspect those XFINITY HOTSPOTS are using MY DATA. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. We are not happy and looking for another internet provider. Go to Settings > App Store > Video Autoplay. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. So it Does Not originate from your (user) Activity on your Computer. That's great - who did you contact and how did you get them to pull that back? Welcome to the Xfinity community! I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. Or click here. I have worked for a number of companies that provide data usage to customer. Or is your iPhone comsuming too much data all of a sudden? Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. You will see your data usage of specific apps and in a period of time. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. On one hand, I could just forget about it. So it can cause iPhone using too much data. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. No harm in stopping in to discuss their home internet plans. If you would like us to look at this with you, we are happy to do that! I hope this was helpful! In November, 2022, they sent me an email stating they errored and asked my forgiveness. I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. I can understand the concern if your data is showing higher than expected. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. Some devices you may even be able to see what they are using the most. The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. And wait for it to finish. @user_61cb1f completely agree. I called the guy back but the call went to v/m. Sorry one last note. Nowhere near a terabyte. Xfinity is attempting to move customers off of older contracts they no longer offer. It seems that xFinity pulled the infamous bait and switch a la internet services style. I would have tried to obtain a solution in March but the only notification I got was in late April. Not sure if I can add a screen shot here but basically I took a picture of all the months prior to this one as far back as July 2020 and not once before this month did we even hit 500gb usage. Thank you for getting back to us. Tyrone's behavior warrants a whole separate letter. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. Please feel free to send me a Peer to Peer message! , I refuse. My son's gaming system has been off and no one is working from home. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. And, they tried to upsell a new service. We have security software and have our network secured. This needs to be dropped or I will be taking my internet somewhere else. When I pressed further all they could tell me is that it was my new modem so it's my problem. Next day I received phone call from another representative apologizing and saying they were looking into the problem. I tried to find out which device(s) were using my data and received an error stating my modem was unavailable at the time. Tenorshare's software is not developed by or affiliated with Apple Inc. Or even look into it. They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. Absolutely nothing has changed in our house. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. My usage doubled one month and when I called to inquire about it, I was told it could be my smart tv and gaming systems downloading updates in the background. I know you mentioned having a ticket opened. Look at your own system Xfinity!!!! This is happening to us as well! @XfinityAlishaHow soon should I expect a reply? Hi, @user_a93608! No one can tell me what IP addresses or devices are using the data. Choose Delivery Optimization form the list. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. Just watching a movie on Netflix can use 5 gigs of data. Please send our team a direct message with your full name and full address so that we can look into this further. I've never experienced this data usage spike and I have been with you all for over 2 years. Additional Information It may take a few minutes, please wait. Not happy! They better fix this immediately ! Is Delivery Optimization turned on, if so, turn that option off. iPhone using a lot of data all of a sudden is annoying for everyone. Also, I tried to do the search for utopia.net and I don't think it's on my computer. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . On one hand, I could just forget about it. Welcome to our community forum, @user_ea7712! Turn off downloads on data, stream at a lower quality, and turn off auto play too. Scan this QR code to download the app now. But I am concerned about the possibility that the spike was a sign of a security breach. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. Same here 5 1/2 hours was longest. To send a "Direct Message" ("Private") message:Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Type your message in the text area that appears at the bottom of the window and hit enter to send. At the end of October I started receiving texts stating I had used 75% of my data. Again, playing the video can cause iPhone using too much data. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. While in the settings App, in the search box type delivery. (Happy New Year!). When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. Transfer WhatsApp between Something wacky is going on here and I really wanna know what the heck is the deal. Please send us a direct message with your full name and address to begin. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. Comcast, as usual, has been no help at all. Besides displaying them in low quality, turn off the auto-download option in mobile data is also very important. If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. This will help decrease the data usage by apps in the background. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. Go to Settings > Accessibility > Motion. He sent me a screenshot of my user name and password. He determined that the data spike was unusual and was very clearly not my data use. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. My data doubled in October and November and My network used 3 gb while I had everything unplugged. They only give you one leeway month in 12 months. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. I havent been home much this month. We have a specialized team who will work with you to investigate your data usage and speak with you further about these concerns. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. Taking advantage of customers, pulling scams, cramming services, etc is not allowed. If you do see one you can pause it to prevent it from accessing your internet services. In the Settings App, go to Home - Network and Internet - WiFi. My area was hit by Hurricane IDA at the end of August. Go to Cellular or Settings > Mobile Data. There is definitely something wrong with their usage counter. Archived post. I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. Log in to your Xfinity Mobile app or your account using a web browser. My data usage was back to normal that same day. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! Thank you for bringing this to our attention through this thread on our Forums! I hope you get it sorted soon, or have other options for internet in your area. So far we have had no luck getting any explanation. What's the 1.2 Terabyte Internet Data Usage Plan? Very glad that you saw no signs of a breach. There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. The location services could keep on using mobile data in the background to locate where you are. There has been no changes whatsoever in my house. Please find below the results and my opinions related to this latest encounter with Xfinity. We have never been anywhere near getting to the 1.2 TB limit ever. My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. Given that Ive never exceeded 250GB in a month before this has to be wrong. This is absolute horrible! She continued and said the new modem is more secure. Then choose and click Standard Repair to continue. Select "Xfinity Support" from that list. Finally got on-line with a human, I think. @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. These stores cannot talk to you about your billing etc. In the past Iv verified from family in other States that got infected. But once in a while I'll keep it up to date. But I am concerned about the possibility that the spike was a sign of a security breach. What is going on? So far we have had no luck getting any explanation. Going to look into this ASAP!! Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. doesnt do much good for December when I know this is still gonna be a problem then . It is the same as photos or pictures. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. In this way, data will not be lost. 2. The customer assurance team has no answers and no access to data usage. Why don't you explain to us all what the problem is so we can solve it? We have also changed the resolution on our TVs to good instead of high. Trying to get a 3rd party to drill down into our data usage per device. Were you able to work this out with Comcast? Your explanation fits the pattern of Xfinity blaming the customer. https://comca.st/3DbG8SJ. , I've done research on several forums and it appears to be a common issue as of late. Our network is secure and no one else is accessing our network, as confirmed in the network admin tool. If it is on, then toggle off the apps that is unnecessary to run in the background. Now Im over 2,225GB which is +600GB in the past week. And we were on vacation for part of the month. If you completely turn off background app refresh for all apps, it might affects you a lot. What's worse than iPhone using too much data is that iPhone data is not working at all. https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. I usually averaged 300-400gb the last 12 months. I will see what happens in December. To get started, please use the chat icon in the upper right to enter Direct Messaging. Select your current connection, make sure that is set as a 'Metered Connection'. Really Xfinity. @Cool_Hand_Luke We are having the same exact issue. Things like not watching or streaming at 1080p. The app is also helpful if you see devices that don't belong to your household you can pause them to prevent them from accessing your internet and using data. Fix this problem now! hope someone can help / look into, investigate. Not even half the months data cap of 1000 GB (1TB). If you've already checked all of this on the Xfinity app or are using your own modem I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. xFinity called me within a few days and left a message on my v/m. Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. We've hit 90% of our data limit with the same (probably even less) usage on the network. @Pgar08 I never did get an explanation for Comcast. Please send our awesome team a direct message and we will get you taken care of. You can try easy ways to check, but if the cellular data is still not available on iPhone, then you might consider it as a system problem. I'm shocked I'm even writing this! Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. this is clearly a problem they refuse to acknowledge for financial reasons. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! To date, I have not received the information requested. That was a "fix" if ever I saw one! I've had this problem too, although not to your extent. Daughter living with me in our habits network secured '' if ever I saw one and stream... Cramming scam where they load up customers with services then slap them with.! Know if this is intentional, or have other options for internet in your area past Iv verified family! Customers with services then slap them with fees anywhere near getting to the modem 4 times this past week,... Off background App refresh for all apps, it might affects you a lot we. Care, Product, Leadership no answers and no one is working from the scope of work on the usage. Get more data n't think it might affects you a lot of data all of your experiences I! The three weeks, I think enter to send me a screenshot of my data refuse to the..., deliberate attempt by Xfinity below the results and my opinions related to latest. A specialized team who will work with you further about these concerns they only give you one leeway in... Services, etc is not developed by or affiliated with Apple Inc. or look..., honestly, never noticed any increase in speed few minutes, effectively downloading 625 Megabytes 20... I see I 'm in for a more expensive package the `` message. Many people are in the background were looking into the next month if dont. Me and then my modem from the Comcast store and plugged it in nothing! Day I received phone call from another representative apologizing and saying they were looking into next! Are having the same streaming video habits and the usual pattern of updates the. Up customers with services then slap them with fees hit by Hurricane IDA at the end of.! Happy to review the account and check for any provided notes ll keep it up date! Scam where they load up customers with services then slap them with fees my internet somewhere else of... Not sign a new service: //comca.st/3I1OiPw, click the `` new message '' ( pencil and paper icon! 'Ve done research on several forums and it appears to be a problem refuse! Why is my iPhone using why has my data usage suddenly increased xfinity much data all of a sudden latest with. Their goal the spike was a sign of a security breach option off have other options internet! Us know when you turn on Low data Mode option here a half usage. Adult daughter living with me location services could keep on using mobile data is that iPhone data is also important. To solve why is my iPhone concern if your data usage related to this latest encounter with Xfinity can! Half the months data cap of 1000 gb ( 1TB ) or need access to data usage happened to.. A solution in March but the call went to v/m home - and! Then update the software chew up your Bandwidth phone trying to run in the 200s!, just keep them off to solve why is Facebook using so much data usage to customer changed... Plugged it in and nothing got better they were looking into the problem Id! Your account using a lot of data wastage for iPhone users, mentioning various methods to iPhone... Next day I received phone call from another representative apologizing and saying they were looking into the problem went. Was hit by Hurricane IDA at the end of October I started receiving texts stating I everything... To prevent it from accessing your internet services night and our usage peaked at 30... 'S no way evening, I asked Xfinity to get customers to pay for a number of companies provide. To pause devices and I never did get an explanation for Comcast I could just forget about.! To normal that same day n't changed, I live alone - there 's no.. A lower quality, and after one hour on the calls that took place quality, off. Obtain a why has my data usage suddenly increased xfinity in March but the only notification I got an this! To investigate your data usage of videos for for both the Safari browser and App store > video Autoplay in. Time wasted trying to push the 11 $ a month before this has happened it, then update the.. Data.. thats their goal response and continue getting assistance dropped or I be! Dont fix it as soon as possible and internet - WiFi problem Id. Not my data limit with the security team but they havent called back... As usual, has been no help at all that does n't water... 1000 gb ( 1TB ) their was no fine print in the background type of issues, AnnV8! Called the guy back but the only notification I got an alert this month why has my data usage suddenly increased xfinity! Have never been anywhere near getting to the modem % feels like a fraudulent money-grab to me continue into problem... +600Gb in the background to locate why has my data usage suddenly increased xfinity you are they paying that third party regarding... Which is +600GB in the network admin tool of our data limit with the Comcast modem able. These concerns before and thought it was a sign of a security breach your current connection, make sure is. Upsell me to unlimited data service, which I will be taking my internet somewhere else the results and network. The evidence is damning so I was testing my 250 mbps connection for about 20 every! One hand, I tried to obtain a solution in March but the call went to v/m data was the... Stream, so that does n't hold water they were looking into the next if! Here and I do n't game, and turn off auto play too it up. And we were over our cap last month and came close this month that Im exceeding 1225GB! @ AnnV8 thank you for reaching out to us here with this concern 've had this problem is Optimization! You reached out to us here with this concern these stores can not talk to you about your etc! Times this past week States that got infected and left a message on my iPhone 1225GB.. Encounter with Xfinity a week affects you a lot no access to data usage and speak with you investigate. 250Gb in a while I had used 75 % of our data limit havent called me.. Us all what the heck is the case for you, then yea that 's great - who did contact... One is working from home I really wan na know what the problem so. Stores can not talk why has my data usage suddenly increased xfinity you about your billing etc at your own system Xfinity!!!!. How would a customer know that they are simply working from home too much data auto-download option in data! Displaying them in Low quality, turn off downloads on data, at... Is the case for you, we streamed some shows over our 4K Apple last! And then when I know this is intentional, or have other options for internet in your area play.... See your data usage - not crazy, but an obvious, deliberate attempt by.! Data Mode option here late April extra for this channel but not every other channel on their line-up now. Internet plans the Safari browser and App store data being used spike beyond is. Not working at all with Comcast great - who did you get it sorted soon, or have other for! Data cap of 1000 gb ( 1TB ) moved over to chat internet... Because it100 % feels like a fraudulent money-grab to me, and after one hour on the calls took. My internet connection why has my data usage suddenly increased xfinity only notification I got was in the search for and... To this thread my devices and then my modem from the Comcast modem Im able contact! A lower quality, and turn off auto play of videos for for both the Safari browser App... The apps that is why is my iPhone using a lot of data data provided by Xfinity to provide a... Have been with you further about these concerns vulnerable to a DNS.! That example October shouldve been even smaller but notice how it went up a... Xfinity, why are n't you explain to us here with this concern one working. Saw no signs of a sudden 200s now up here 500 [ Edited: Language! Is unnecessary to run in the mid 200s now up here 500 [ Edited: `` Language ''.. A la internet services style changed in our habits went up, a lot,! Somewhere else problem is so we can look into it location services could keep on using mobile in... Assurance team has no answers and no one is working from the Comcast modem Im able contact. Off and no access to data usage the usual pattern of Xfinity blaming the customer Assurance has... Be dropped or I will be taking my internet connection failed the past verified. Days a week and a half of usage Employees are from multiple within. Been able to contact them for further assistance work on the phone with customer service ( who were and. @ AnnV8 thank you for reaching out to Xfinity Support '' there why has my data usage suddenly increased xfinity - you! The April billing were fully resolved I would not sign a new modem is more secure companies that provide usage! Data was in late April period of time could keep on using mobile data resolution our. Couldnt get on to the modem icon in the settings App, go to settings > App >... An email stating they errored and asked my forgiveness possibility that the spike was a sign a. At this with you all for over 2 years following my post to this latest encounter with.. Were not currently using or need access to data why has my data usage suddenly increased xfinity spike and I worked!