1099-K Reporting and Disclosure Information. And overwhelmingly, Mercari reviews note poor customer service from the company. DO NOT USE! Another sign that the answer would be yes to the question, Is Mercari legit? is that the company does list the Mercari contact number on its website. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. How safe it may be to buy and sell on the website is another story. And it's costing YOU in unnecessary fees. Even some who gave a bad review about Mercari itself still said they received some items fine, but had trouble with others. If youve skipped down to this section of the article and are still wondering, Is Mercari free? the answer is that you can list your items, as many as you like, on Mercari for free. He responded that I had a faulty app and that I was inexperienced using Mercari. I purchased from 6 sellers and had an issue with 5 of the items. This can include things that are out of stock at other retailers or have been discontinued by the company that produces them. Certainly seems like a scam. The IRS would like to know where all this money is also? Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. After doing that I still can't touch my money. My favorite thing in the world (/s) is people coming in my messages and giving me attitude because they don't like my prices. Mercari Reviews. Thank you Mercari. We'll get into the details of user Mercari app reviews shortly and we will look at some of those complaints. Well first give you some overall star ratings from aggregated Mercari reviews to show you just how varied some of the opinions about Mercari are. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. But when issues arise, the customer service is an absolute let down. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. Tip for consumers:Buy at your own risk! I sold some items on Mercari. Decided to switch from another platform well quitting after a week. Anyone can write a Trustpilot review. Now you know the basics of how to contact Mercari, who owns Mercari, and the answer to, How does Mercari work? Next, well address how safe it is to shop on Mercari. There's only one that benefits from this and IT'S NOT YOU! And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. Sold an item, shipped out with THEIR label. 60% of the Mercari reviews on Trustpilot are "Excellent" and 12% are "Great" with only 3% "Poor" and 18% "Bad." Their policy is robbery. This company does not typically respond to reviews. I just wanted my item covered, and they wouldn't even do that! They need to make serious changes to their management. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. It is truly an awful shopping experience! Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. In the search male with male pornography was shown. Each product was COUNTERFEITED. It all depends upon who is on the other side of the transaction. In addition, the condition was listed as "new with tags" but there were no tags. USPS is the only one who requires it if your box is bigger than 12x12x12. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. Products used:None, seller failed to include power cord and lied about listing. Stay away from this site or you could lose everything you paid. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. Well go over the Mercari shopping experience first, then give an overview of selling on Mercari. I saw the part did not fit my machine. How Mercari works is slightly different for buyers and sellers. I have only been using Mercari for about two months. But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. Waste of time! It was the same information I used just three months prior without any changes. They strung me along until past the "acceptance" window, then they ghosted me. While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. Step 4. Seller claimed she would send it. Get Featured on AdvisoryHQ. 855-464-7482 website is mercari.com and email is contact@mercari.com The user face is so easy to use and fees are up front, plus there's a discount on shipping. 04/02/2023. Using verification adds another layer of protection and the (expected) review process offers a certain level of trustworthiness.. Everything we own has a value to others even if this is not apparent to us. Then once the item sells, you ship it to the buyer. Poor Response to Question on Shipping Charge, Worst Buying Platform and has pornography on the site, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. Each person you deal with can lead to a completely different experience. Wed recommend reading reviews before deciding which to trust, as often the sites listed buyer/selling protection policies dont tell the whole story. Their team has been unhelpful to work with and hasn't resolved my issues in any instances which has left me frustrated and not wanting to use this platform anymore to sell my items. Mercari does not protect the buyer! We use dedicated people and clever technology to safeguard our platform. Then theres the limitation on what can and cant be sold on the service. Mercari U.S. The buyer assured me that it was authentic but that was not the case. What You Need to Know. Sad! Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. Bad reviews and frequent cancellations can seriously hurt your Mercari selling efforts, so avoid . I had to deal with this buyer this past few days. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. Archived post. 1 star. Website itself not very convenient at all. If youre not aware of the withdrawal policy, you might think youre the victim of a Mercari scam when you see these funds vanish from your account. I'll be out 164$ and stuck with something damaged and worthless. 3 days later i ended up in the hospital for a very longtime. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I've learned my lesson and from now on blocking anyone who tries to low-ball right away then complain. Find out how we combat fake reviews. Ratings help build trust between users in the Mercari community. Mercari should advertise that they sell a ton of new items not just used They are the best site I have ever found. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. We found both a listing of firm principals and how to contact Mercari (though it took a few clicks to get to the phone number). If youre frustrated about Mercari returns or another issue, it can be a little confusing figuring out how to contact Mercari. Sellers & Buyers beware They're ripping you off! Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Full of SO MANY fake, single item sellers with counterfeit listings. Once youve set up an account with Mercari, you may be asked to verify your identity. Depending upon how you decide to withdraw your funds, you may or may not have additional Mercari fees beyond the 10% seller fee. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. Youll then be taken to an FAQ answer page. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. Gain trust and grow your business with customer reviews. Things like pricing, shipping details, and photographs can be altered. You will then have 24 hours to accept, decline, or counter the offer. I reported some- only to find more! Mercari takes the initiative in keeping its users safe in a way that other services should take note. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. I brought this to the attention of Mercari and was told since it is over 15 days nothing they will do even though I have proof. Once your account is verified, you will be able to create your first listing and sell your first item. So, for some people, the site is a great way to offload some unwanted items for cash. Its not like I went over the time period I had to ship. I have made a lot of sales and I am rated as a 5 stars seller. They did resolve my issue quickly, but the wait was annoying. Tap on the stars below balance and Coupons Was this article helpful? They basically take no responsibility! Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. They have my money and won't give it to me. Mercari reviews for sellers. Here are 8 tips for writing great reviews. I sold an item for $12. After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Perhaps users are content and not leaving reviews unless bad experience these days. They did not attempt to resolve it at all. One of the more useful features of Mercari is the tally of views you see for each item you are selling. Poshmark is SO MUCH BETTER. Mercari, Inc. #33 in Shopping 4.8 1.5M Ratings Free Screenshots iPhone iPad Mercari is your marketplace for buying and selling preloved items. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. The ratings allow other buyers to see how trustworthy a person is as a seller. We believe ratings create trust and transparency in the marketplace. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. It all sounds great, but is Mercari legit? When trying to call the company, the message said that I was out of the calling area or no one was available. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! REFUSED. Many are vintage and new or minimally used. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. Mercari has an average rating of 2.8 stars out of 5 on Trustpilot, based on a total of 18K+ reviews. It is now the responsibility of the seller to package and ship the item to the buyer. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! And since I only have 7 ratings, so that poor rating really stands out. Trustpilot offers mixed reviews from both buyer and sellers. They will just blow your issue off! If they bought it on the morning of 23 and I sent it on the 25th. Did you know: You can partner with a Mercari expert to sell your stuff for you? One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. Rude, rude, rude. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. They approved return for no reason after "reviewing " it for 15 minutes. Just shame. Conclusion: Is Mercari Legit? Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund. The fast and easy way to sell or buy almost anything. I've had overall good experiences with other users on Mercari. If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. I purchased five items and not reciprocated any of them! Knowing that if you are scammed, they will let you return it, gives you peace of mind. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. Looking over eBays BBB rating, we see that its identical to Mercaris. Everything You Need to Know About OpenSky. Mercari- a place where you can find just about anything you can think of. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. I'm sick of paying outrageous shipping fees. File a claim with the mail carrier. The answer is really a mixed bag, but there are so many negative Mercari reviews, it leads one to question whether the company does a good job of policing the relationship between buyer and seller. The fact that new items are being sold at a discount, up to 70% off according to the site, can give some comfort to those asking, Is Mercari legit? because it lends some credibility to the online marketplace. The company describes Mercari as The Selling App, and says that you can buy or sell almost anything on Mercari. I bought the item April 11th, she shipped it on the 12th. KNOW your items packaged shipping weight to save YOU money. I saw the part did not fit my machine. Mercari has a rating of 1.35 stars from 2,017 reviews, indicating that most customers are generally dissatisfied with their purchases. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. They end up out of the item and the cost of the shipping. Problems with inaccurate reviews and situations like this seem to be pretty low on their priority list. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. There isn't any. Before we get into answering things like, is Mercari good or is Mercari reliable, lets discuss what this service is. Monitor their site. The item showed "fee shipping" in blinking text. Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. In both cases, you will find a handy sign up. I told Mercari to refund my money as I am not paying more for the item. The Mercari app makes it a simple process for both sellers and buyers. No way to reach customer support. The drastic differences make it difficult for people to gauge, Is Mercari legit? and Is Mercari safe to use?. Not answer any of my support inquiries, I sent them money, they sent me trash! Others may want to as well. Mercari, on the other hand, of the 1 purchase I had issues with, refused to use any logics in resolution. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. Every minute I have notifications of people buying and liking our products. FedEx never delivered it to my address. Horrible customer service. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. But, thats a lot of work, plus what if you dont want a bunch of people coming to your home? . The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. Worse online website you can sell or shop! But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. Another interesting thing to know about Mercari is that it is Japans largest community-powered online marketplace. Mercaris rating system is also relatively robust and as reviews are only viewable by those whove completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. They are OFTEN Incorrect! If you want to delete your Mercari account information, you might run into a wall if you try to do it on the website. One very important thing to know about Mercari and their payment process is that BOTH the buyer and the seller must rate each other before Mercari releases the money to your account. In the end, the seller didn't accept again, which I don't care. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. They left a photo of their truck in the idle of a random street as their proof of delivery, and I checked the footage on my cameras and no one was here at the time of supposed delivery. While both the BBB and Sitejabber have pretty poor Mercari reviews and ratings, curiously, Trustpilot tells a different story with a great rating. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. Despite the evidence that I never got the return, Mercari forced me to refund the order. they suspended my account and don't want to transfer my funds ? Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. So clearly, a lot of Mercari victims already have been in contact with them. In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. Many pictures. I am always open to offers and often accept . If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. The platform uses identification verification and reviews to help ensure all parties are fully informed during each transaction. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. We need to come together in large numbers to hold them accountable. As soon as the request is received, your account will be deleted. Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Not a big deal but I asked the seller about the charge. One difference is that eBay is headquartered in the United States, while Mercari is headquartered in Japan. Mercari sent me a return label, which I used to send back to the seller. Selling on Mercari is as easy as uploading a few pictures of an item and filling in the description and price. They gave me 4 stars for not sending it fast enough. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! The fact is, I don't need to buy, and I am the paying customer, and I refused to be treated that way. Mercari allowed someone to post designer jeans Miss Me, when I got the jeans they were fake. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. As the overall rating is an average of all ratings received, those providing great experiences will have positive ratings outweigh negative ones. Im a tad annoyed I gave them 5 stars now. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. If you are happy with item but unhappy with the price, then you can message the seller directly to bargain with them or ask for more information. See Also: Is OpenSky Legit? As a buyer, transactions are secure (you can see the padlock in your browser if you use the website) and because all money is processed and held by Mercari, you have a certain reassurance that if something does go wrong you can still get at your money if needed. They do not care about the customer and will blow you off. The customer service is horrible and the "supervisors" are horrible. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. I ordered a glass pyrex double boiler. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. The seller has not shipped the item. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. If a buyer is not in good standing with Mercari, the company can refuse a request for Mercari returns. We urge you to be wary of using Mercari both for buying and selling items. Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. Don't ever shop with them if you want customer service. FTC will get your money! How does Mercari work when it comes to getting your money? They told me to just contact FedEx, which I did, but they have been unable to located the package. I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. And it looks like it was from a brand new buyer who didn't understand that there are no returns for fit. Once an account is set up you can head to the My Profile part of the app or website at any time to change your details. Each time I got a message from a rep, it said something different from the previous rep. Tip for consumers:In the event you need to contact Mercari for customer support, be wary they may not help you at all. Mercari is a legitimate public company that is listed on the Tokyo Stock Exchange. Please contact the Federal Trade Commision and Internet Crime Complaint Center. After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. However, according to some selling on Mercari reviews, this is sometimes done to people that havent abused the system or been running any Mercari scams. Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star Poshmark handles purchasers inquiries seriously & logically. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? Buyer's beware this site sells fake merchandise! There is undisclosed damage to the item. But the answer to how to contact Mercari by phone IS there. And they gave me a 5 percent coupon. I've tried and tried to contact Mercari to get help but that has been a futile effort. Review changed to '1'. First, well provide a brief overview of the entire process. My sister died and I wanted items from 1966. The area that is supposed to 14k turned tarnished as well. Don't like it? This thread is archived Well discuss those next. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. Some buyers stated they didnt get their Mercari returns request approved, and sellers also had plenty of Mercari complaints about not getting paid and never receiving the item back from the buyer. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. While Mercari claims on its site to have buyer and selling protections, many of the Mercari reviews mention extremely poor customer service and not receiving help resolving issues. Company does list the Mercari shopping experience first, then give an overview of selling than many Mercaris. To post designer jeans Miss me, when I got the jeans they were.! Unless bad experience these days hand, of the 1 purchase I had to deal with buyer... Shopping experience first, then they ghosted me can list your items, as with the other hand, the. 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People, the company can refuse a request for Mercari, who owns Mercari, Inc. # 33 shopping...