For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Availability refers to a claimant actively seeking and being ready and willing to accept suitable work. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. How do I access the Way2Go Card Services Online? The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. The 1099-G Form will open in an additional window in your computer browser. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Call +1 800-772-1213. The debit card provider has certain fees associated with the card. In the Reemployment Assistance Help Centerselect I am a Claimant, then Benefit Payment Assistance, and then select the option that best describes your issue. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. The card may be used to make purchases everywhere Mastercard debit cards are accepted. What's the difference between customer service & surcharge fees? Its called Tennessee Way2go (never even heard of it). x\[o~70Rs,[${I7I @[$z)i P-'H"6?9s?uyQ^WDvcT_N)or3V}UmoORu>=1^?OU%^\-NO|p)&`DI`>&&hpyt]oq8)P*lI)P~70cUQrvzrWP'FS|VXUOOO>V@;='NOQ?+js/ SG LZBEv8 Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Business name, telephone number, and complete address, and website or email. How do I receive cash from my Way2Go card without a fee? Where can I get money off my Eppicard for free? Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). This will not change the way you receive your child support payments. This information is also available online at https://bit.ly/AZUI-EPC. View or print the brochure mailed to all cardholders and learn about the debit card features. and our We know you don't have time to wait on hold and that Way2Go is hard to get in touch with to start with. After 3 business days of updating your address with DETR, you will then contact the Way2Go Card customer service at 1-844-542-1115 and request a new debit card. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Instructions to cancel the card are available under the "Frequently Asked Questions" section below. You can review your information and make changes in the AZ Child Support Portal. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Which day you receive your check depends on your birth date. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. You must call our Customer Service Center at 1 (877) 777-1617 if you believe you may have an invalid or incomplete mailing address on file. After that, you will charge a $0.35 fee for each withdrawal. I tried calling customer service, was on hold for nearly 2 hours, someone finally picked up but acted like they couldnt hear me and quickly got off the phone. X5'(-yQX#A TAl#o7>0a[E$\H*#s|=HV[/ You can use the, Carefully review the error message you receive as this will help us correcting the error. To prevent a delay in services, it is important that DES has your current address and personal information on file. Please review the information issued with your card for more details surrounding these fees. The ATM may be out of service. Does the new card have any fees I should be aware of? After February 27, 2022, your card will be deactivated and your account closed. Disable any pop-up blockers or firewalls in your browser. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Here's a quick run-down of state-specific Way2Go support numbers. You are using a computer, not a mobile device such as a cell phone or tablet. You are scheduled to request your benefits every two weeks. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. Want to send a letter to Way2Go? Employer name listed on your paystub, address, and phone number. What kind of trouble could I be in? If you reside in a low-population county, you are required to submit three contacts weekly. Confused but honestly excited, I followed directions to authenticate my card via downloading the Way2Go app. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. Customer service toll-free number to answer questions and obtain your balance. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. The contact information for Bank of America is on the back of your card. As the price on pollution rises, the Government of Canada is returning more money to families, every three months. There are two quick steps to check for common issues: Verify the missing employment is during the base period under review. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. When you request the week overlapping with your job, please indicate that you have worked and earned money during the week. If you have previously been issued a debit card, it is valid for three . Once the UI Way2Go Debit MasterCard is received, cardholders should call UI Debit MasterCard Customer Service at 1.888.929.2460 or visit Go Program to activate the debit card account. ", Reemployment Assistance benefits are taxable income. CONNECT offers access to apply, file, manage, and review your claim details. If you have previously been issued a debit card, it is valid for three years from the initial issue date. You may be selected and scheduled for a mandatory appointment with your local CareerSource office. Call Way2Go customer service at855-462-5887. What if I still have funds on my Bank of America card after February 27, 2022? What Can I do?" So, in this incidence you need to contact the Way T. The Tennessee Way2Go Card, which is a MasterCard Debit Card, is issued to custodial parents to access their child support payments. Do not contact the debit card directly as they will not be able to update your address. How long will I have to spend the funds on my Bank of America Visa Card? If you qualify for one of these exemptions and still receive a request for full work search information, please contact us at 1-833-. All correspondence will show in your inbox. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Once we complete those checks, the last steps are simple: Weekly Benefit Amount (WBA) is the highest quarter divided by 26 or the weekly amount $275, whichever is less. Tap Memory Empty cache . What they do have is over 50 different phone numbers. If your Way2Go card has been lost, stolen or damaged, it is important to . Individuals eligible for unemployment benefits have the option to receive payments by direct deposit or debit card. We have helped over 300,000 people with their problems. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. This form is also provided to claimants to show the total amount of unemployment compensation paid to the claimant during the calendar year 2022. Tallahassee, FL 32399-5250. Then tap on Clear data . If the demand letter isn't answered, we'll help you fill out the court forms and provide copies to submit. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. Use your Platinum smiONE Visa Prepaid Card everywhere Visa debit cards are accepted. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. Get in Touch with Google Nest Customer Service the Easy Way, Speak to a Live Customer Agent at Carvana Without the Wait, How to Speak to Anthropologie's Customer Service Agents, Reach Emerald Card Mastercard Customer Service Instantly, UnitedHealthcare Customer Service Hacks You Didn't Know, Speak to a TXU Energy Customer Service Agent Instantly, Speak to a Live Zoom Customer Service Agent With No Wait, Connect With Together Energy's Customer Service Rep Fast, Connect With Cashplus Bank Customer Service With No Wait, What Is GetHuman? For other government programs offering assistance, please visit www.benefits.gov. When you apply for Reemployment Assistance benefits, both the initial application and each week requested, you will be asked specific questions to determine if you meet the eligibility requirement that you are able and available to work. You have the option to pay back overpayments multiple ways. Make sure you scroll down to the bottom of the screen when the PDF document opens. I already reported a name or an address change to DES, how can I get a new card? If you have lost your previous debit card and/or have not received your debit card 10 business days after your first debit payment, please contact our card provider, Conduent, at: U.S.: 1-833-888-2780. International: 1-210-334-6615 (This includes Puerto Rico. When will I receive my debit card? 6 Do ATM withdrawals show up immediately? The Way2Go debit card will be issued by mail after the first payment on your claim is made via debit card. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. Overpayments may be the result of oversight, misunderstanding, technical errors, redetermination, adjudication, appeals decisions, Reemployment Assistance Appeals Commission orders, court decisions or other mitigating circumstances. endobj The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. DoNotPay can help. ATMs usually dispense money in increments of $20. ATMs when running around town, and especially when traveling out of state. What is the last date to request a BofA replacement card? How does the Way2Go Card work? Select your new correspondence preference. PULSE: This ATM network has over 380,000 ATMs in the U.S that can be found by PULSE ATM Locator. If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. How much can I withdraw from ATM in a day? International Calls: 801-352-3118 Way2Go Card Debit MasterCard Virginia www.GoProgram.com Fee Schedule This fee schedule lists the fees that will be withdrawn from your Card account balance, Available in most U.S. time zones Monday- Friday 8 a.m. - 7 p.m. in English and other languages. If you received more One-Time Special Food Assistance benefits than you should have, please do not use the extra benefits. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Why did I get a Way2Go card? A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. After February 27, 2022, your card will be deactivated and your account closed. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. Bennett is the obvious beneficiary of his own great playshooting back-to-back 68s to get into third round final pairing with Brooks Koepka and Jon Rahm across Saturday and into Sundaybut the . Your employment and wages may not have been covered wages for Reemployment Assistance purposes. Overpayments can occur on your account at any time. . If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Why is my EPC changing from Bank of America to Comerica Bank? Debit card customers requiring Text Telephone (TTY) assistance can call the Go Program TTY support line at 1.877.906.0085. A claim expires after 365 days. It is an FDIC-Insured Bank Debit Card issued by Comerica Bank. Control of the content of this website belongs to the website's owner and not to the Department of Economic Opportunity. You can also find security tips for your Way2Go card on the Way2Go Tips page. Why did I receive a Way2Go card? When your Card is issued, you will no longer receive checks or direct deposit. UI Debit MasterCard Customer Service handles all inquiries regarding the debit card including cards not received, lost or stolen. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Our card provides additional methods to check your balance including SMS notifications (text messages), checking at approved ATMs, as well as a web portal to view your balance information. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. Cash back with purchases at participating retail locations. Direct Deposit: This process may take 1-2 business days to reflect in your bank account after your application has been processed. 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