My husband and I are purchasing lot 55 in the *** community. When the sub contractors were finished we found several holes and unpainted nail pop repairs also a month earlier we had a shower crack fixed (for the 4th time). In our contract we requested a double 16 foot driveway due to him needing somewhere to park his service van. I have even told the July 13 one day before we make big life changes would satisfy us. Then they tried to say we must have removed dirt from on top of it! I turned in the faults discovered once the house settled, and due to COVID 19, the Service representative explained that the inspections and repairs would be slower than average. In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. I called and left message for dale with no response back from them to this day present November 2. I have yet to receive any contact from this associate. Ms. M replied the same day advising she forwarded the report to Mr. P and invited me to contact him directly. We desire to be treated with respect and not pushed off to the side because we are a young couple. 3002 Benton Dr #9114, Pooler, GA 31322 is a 1,325 sqft, 2 bed, 2 bath home. I am the only home in my housing development dealing with this issue in my home and as a new build and a new homeowner this is just unacceptable and I hate that I've had to use all resources I could think of to have anything done. Try a handmade pasta dish, or sip on a glass of wine. 4 Reviews. Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised. Sales office. The warranty coverage clearly states that lot grading is a covered item. Fourth time: (October ) The same leak has returned again. The Production Manager in her area reached out to her by phone on 7/24. At this time, *** Homes must respectfully deny any further assistance on this matter. " 5ba. 24 hours later, they email me a letter that they closed with someone else and we will not get our deposit of 10k. :-) Mungo was informed all of the times below and their failure to correct the original roof leak as mentioned is absolutely unacceptable. X-Ray R. Prior to closing on our home, we had a home inspection done by Palmetto Pride Home Inspections. The builder was unaware that state law in South Carolina dictates that auto insurance companies must offer zero-deductible auto glass coverage. We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! Sent the pictures to I assume the Dry Wall subcontractor who assured us he would call me in the morning of 1/10/2022 and Kenny assured me he would come by the next morning to make sure a time had been set up for the repairs. Several issues noted after closing on the property. BBB reports on known marketplace practices. International Association of Better Business Bureaus. Construction was completed nearly 6 months. Four months after I closed, on the morning of September 18, I woke up to find that one of the decorative bricks from the top/front of my home, had fallen and hit the windshield of my Jeep Wrangler and broke it. Richmond American 3. Mungo home made us used their preferred lender *** mortgage. While still family-run, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to its foundation of quality and . Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. 2020-07-02. Mungo Homes has partnered with Silverton Mortgage, an acknowledged industry leader within the mortgage community, to make the mortgage loan process easier for you so you can focus on what matters day to day. July 4, in an attempt to get this resolved, I wrote another Mungo employee, C. I in hopes of getting some assistance. The investigator came out on 7/14 and took photos. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. Business Response We have been in contact with the homeowner regarding the repairs/replacement of their driveway. Until the foundation is fixed, then, this complaint will remain open. I texted Mr. P on 4/6, 4/7 and 4/12. Shaw approved replacement using the same defective carpet, but no new pad, or inspect/repair subfloor, & we have to pack and move 2nd floor on our own7) Wood floor issues. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. We look forward to addressing the homeowners' warrantable concerns at that time. If they are cleaned one day, the next day dust is back. We paid a $7000 Lot Premium to purchase the 2nd biggest lot(.4+ acre) in the phase. Our lenders have been ready for weeks. *** finally came out and looked at my problem on 06/29. Mgmt said to avoid talking to neighbors about issues with our homes. I would not have the issues in my yard had it been graded properly. Helpful. 5bd. These standards will vary upward due to frost, snow or saturation. A Mungo Homes representative will be in touch with the homeowner directly to seek additional information regarding the unaddressed warranty items, and to schedule for a review to take place. Mungo Homes. I was very concerned about the outside property- my home has a steep incline in the back- and there was evidence of severe erosion. This is the case in our home. The hood itself became loose. Posted: April 13, 2023. Mgr said "You can't pay for a Ford Explorer & expect Bentley quality" 1) Water damage. Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. SOLD APR 6, 2023. Our warranty team has discussed the concern surrounding the homeowner's toilet issues. The builder will not repair. Mr. Carpenter told my husband we had foundation/grading issues because we didn't have gutters and shrugged off the problem as a non-issue. At this time, *** indicated that his company was not aware of the closing and that the final inspection on the property had not be completed. The brick that fell from my home was large, heavy, decorative brick. As a promised resolution to that claim, I was promised a $300.00 gift card and resolution of issues previously discussed with the AC unit and other items related to the home. I called local roofer who said they had many *** home owners contact them to fix leaks and that the roof was not leaking on those prior complaints, but the siding was leaking, especially around window framing. This home is only 21 months old and has happened to.other Mungo homeowners. They don't even comply with building code! Lights still flash if addt'l load on other circuits, ie oven, printer, washer. If a warrantable repair was identified we made the repair and assured it was repaired appropriately to industry standards. Read customer reviews and common Questions and Answers for MUNGO Part #: MG241722DJ on this page. It slopes away at the front. The rear of the lot slopes towards the house. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. We are taking Mrs. concerns very seriously. I wrote him the entire situation and requested his assistance in getting this situation resolved. I complained about not receiving notice of the jackhammering. I responded multiple times that this response was unacceptable. trusted Mungo Homes to provide their housing needs. This is a multi-location business. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Mungo Homes has 50 employees. In that message I also asked him how I should proceed. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Posted 7:51:52 PM. Our real estate agent *** notified them May 31st of the incorrect pouring. Once those concerns have been evaluated, we will determine how to proceed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Scorched wires, flashing lights, & both legs of power replaced. We will be making all repairs/replacements necessary to ensure two vehicles are able to be parked alongside one another. He ONLY replaced the stone he never checked the other ones. Moved in the house in 2021 (built in 2018 by Mungo Homes).We found a leak and stains along one side of the house and garage ceiling. Recommend consulting the builder and/or a licensed contractor for further evaluation of the grading to determine if there is a drainage concern, especially at the rear porch, and for any repairs needed to prevent water entry at the porch." This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! This causes water to drain towards the property, the foundation, and even floods our porch during moderate rainfall. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. Share your photos and videos with others to prove the truth of your words. After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. On 9/23, I called Mungo who denied to fix leak saying one year warranty on roof expired April 16. Mungo Homes Customer Support Earns Excellent Rating. I will attach pictures! They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. Four months later, I have not received what was promised. Well guide you through the process. I closed on my new home January 24th of 2020. I ask him 3 times if he was in fact going to be able to do that and he assured me each time that he would and that he would inform his supervisor and Mungo Homes and that I didn't need to do anything. After this complaint was submitted, the homeowner acknowledged there was miscommunication on their part, that we were not in fact a no show, as the agreed upon appointment date had not yet occurred. To have work soooo hard for something and this be the ending results of it is just unacceptable. I met Scott L at the pre drywall for the first time. He said that would have had to been spoken about in the pre construction meeting. Check out schools near 5806 Ogeechee Rd #315. . Share. The Warranty Team did not respond for weeks on this warranty request. They have lied and said we would be using a different company to get opinions on things that they did not do which was a recommendation from the inspector they hired. Our goal is to provide the best customer experience to our homeowners, ensuring concerns are addressed appropriately and within a timely manner. The Guardian previously revealed that St. In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. If I had known the extent of this process and how we would be kept in the dark the entire time I would have swallowed my $3k and taken my money to someone else who would appreciate us as customer and be empathetic to our situation. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. But after several attempts to find someone higher up than who i have already been working with I do feel like the company is now going to try their best to better help solve the issue. It is now 4/19 and neither Mr. L nor anyone else at Mungo has attempted to contact us to resolve this issue despite repeated requests on our part. They have not communicated properly with me at all I have to keep reaching out to them. Negligence still happened at their hand. Snippet below: " During the installation of the driveway and other impervious areas, Mungo Homes and trade partners are guided by the measurements approved by Wake County on the proposed plot plan. Electrician said to plug long ext cord into bathroom to vacuum & move printer to dining rm 5) Subfloor issues. I reached back out to the contact to try to set something up with no response. Residential - new single family dwelling. Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018. Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. Overall I have contacted them along with the outside entities in order to fix the structural problems I have faced with my home since moving in with no response or care to take action in addressing this for me. The eng floor is to have 8 coats of Al2O3 finish. I have not been able to decorate or anything. The offer was accepted by the homeowners. Valuation: $186,520. Mr. Christopher Condon, Regional President, Mr. Gavin Green, Vice President of Operations, Ms. We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items. The Mungo warranty department states that since the dust is not a carcinogen, they are not responsible. BBB Business Profiles generally cover a three-year reporting period. We apologize for the inconvenience this has caused, as well as the time it has taken to resolve this issue. The following was noted on the inspection report: "The lot slopes toward the house at the rear. Pate Graham, Customer Service Manager. 1965 Branch Crossing Dr , Thomasville, NC 27360 is a single-family home listed for-sale at $363,433. V&A Dundee's Tartan exhibition celebrates the iconic fabric in its many guises, from powerful symbol of royal power to punk non-conformity, writes Duncan Macmillan Is this your company? This issue was brought to Mungo's attention so it could be fixed prior to closing. Why should my hard earned dollars that pay for my insurance policy, pay for Mungo's negligence? When I attempt to seek resolution, I am met with continual resistance with efforts to resolve issues related to customer grievances. 07/22 - No response from 7/22 email. I received a warranty of six months from the customer service rep following this correction. Communication is key in this process, and we are close enough on this house for them to determine a definite day for us to close. All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. Was able to work schedule as needed. Taylor Morrison2. We would like to ensure the installation is correct, and if it is not, that it is repaired appropriately to warranty standards. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. A foundation crack is clearly a major structural defect. Now we are having to think of ways to get a power of attorney to go get the keys on OUR first home together because I cannot miss medics school and my husband cannot miss work as they held this job for him for 3 weeks waiting for us to have a home. Business Response Thank you for contacting Mungo Homes Customer Care! It is still Mungo's name on the product, whether they fix it or not. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. Mungo Homes Customer Service less than expected - Mungo Homes Mungo Homes Poor quality homes Sensible Home Warranty Total scam, charged me $2,000 for home warranty and refuse to repair AC unit Sensible Home Warranty This type of terrible and mismanaged home warranty business McBride & Son Homes ft. home is a 4 bed, 3.0 bath property. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. The key was never provided. As of today, 08/05 - No response Issue not resolved. Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. K. Hovnanian 4. Flooring spec /GC said it didn't have coating.8) Water issues. The first property manager- Mike Reese assured me that a French drain would be installed in my property to fix the water issues- but he has left. He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. He said that the builder who arranged services was supposed put notice on doors. The average employee at Mungo Homes makes $51,445 per year. We appreciate the homeowners continued patience as we investigate this matter further. I was informed that he was furloughed and that *** was gonna resume the job! Complaint [protected]. Synopsis:Mungo travels to Borneo in search of the Genali, a legendary river dragon claimed to have taken the lives of village children; he must track down some of the world's largest reptiles . My husband and I are buying a home in ***. They referred me to *** Svcs (installed roof), and *** referred me to *** Warranty Corp, (handles warranty), both deny responsibility saying warranty expired. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. Celey's said they know that hardware failing that comes w/ toilet, but Mungo won't pay to switch part. One issue that I have with my kitchen floor needs to be resolved. He never checked the other stones. The Mungo family started building new homes in Columbia, South Carolina in 1954. 5y ago. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. We are growing! As a homeowner, to be notified of potential major systems issues after closing is not ideal. The driveway was poured as a single 8 foot driveway. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Gutter installation does not come standard on the elevation chosen by the homeowner, it is an option chosen during the selection process. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.). This was completely careless and disrespectful and after much debate, we were compensated correctly, although our grass was never repaired and a representative from mungo came multiple times to look at our house and cars without our knowledge. At the time i was pregnant and had my baby in nov 2019. Even had the audacity to tell us that they saw no damage the first time. After 8 days of hearing absolutely nothing from Mungo, I sent a follow-up email to Ms. M on 3/30/31. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. Since then, there has been significant rainfall, and my back yard has eroded much worse. We are committed to working with the homeowner to ensure all warrantable items are addressed and completed! However, the builder has advised that as a courtesy they are willing to proceed with cosmetic repairs." Sharelines. As soon as we are able to return to working inside of homes we will be addressing this list. We were unable to use the bathroom completely after this. We did not use the shower for over a week while the patch was drying, but the first time I went to take a shower it cracked again in the same spot. I contacted the builder to place a warranty request on Sunday, June 7 to request repair. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. Silverton is guided by the strong belief that communication is key, which is why they take pride in helping you through the entire loan . Ashton Woods 7. Both times the project manager told me that there wasn't anything present and not to worry. Upon her initial report to us, we conducted two mild tests of the substance. They still won't stand behind their work and/or tradesmen who performed the work. I have been lied to and ignore for six months. I am highly dissatisfied with the continual issues related major systems in this Mungo home. Palmetto Pride found issues related to the foundation and grading. Myself, age 22 starts medical school July 14th. Therefore, the installation of a French drain is not warrantable. We are nice and understanding customers, but we paid good money for a new home and have been more than patient with mungo despite the utter disrespect and carelessness we have received. Who buys a home with land they cant enjoy! I enjoyed every moment. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. At this time, the homeowner may choose to reach out to Quality Builders Warranty Corporation, who holds the remainder of the extended warranty on the home. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. The grading of the yard is not consistent with NC code and should be repaired accordingly. This time I lost. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. Upon inspection by the HVAC installer, white dust is inside the air handler, as well as dust accumulated in the ducts as found by removing the registers and filter access panels. All items mentioned were assessed and/or addressed by our warranty team. On 7/7/2022, I discovered bubbling at the rear of the home while attempting to remove the pinestraw and lay mulch. Shea Homes 6. Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. We have attemted to fit 2 Honda Accord's side by side. The duct to the roof was straightened but it caused another problem. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. My son has been complaining daily of headaches which has never happened another reason in me reaching out to mungo thinking this was mold or something bc he was having headaches and i was starting to get headaches and chest pain something that was/is unusual for both of us and my poor baby who can't talk no telling what she is going through or Experiencing. I canvased the entire neighborhood and found that our home was the only home with this issue. Business Response The homeowner's concern for erosion, grading, and drainage issues was brought to our attention after the first-year warranty period on the home had concluded. If your warrantable concerns pertain to plumbing, electrical, appliances and/or heating and air, you may choose to contact these trades directly using the contact information located on the SOS sticker on your breaker panel. Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. The roof started leaking again a year later. After 2 weeks of heavy rain, I noticed the trim on my garage door started to sag. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. He was speaking on behalf of Mungo. The pre construction meeting was skipped entirely, it never happened. A few weeks later on October 2, after my insurance company had the Jeep windshield repaired and issued payment to the company that fixed it, I forwarded via email, a copy of the paid invoice to Reuben T. I never received a response from him. The yard is not warrantable purchase or any other product for sale, our service. The Production Manager in her area reached out to her by phone on 7/24 a warranty request said. We made the repair and assured it was found that our driveway would not fit 2 vehicles even though have. Sunday, June 7 to request repair have coating.8 ) Water issues the of... The availability of products and skilled tradespeople a major structural defect and mungo homes complaints it found! 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