Were in the wealth management business. What I would tell any company that is not emphasizing that enough is, one of the most powerful things you can do is to become a talent magnet and it becomes momentum-driven. >> The people leaders have to be an extension of the leadership teams. There are some underlying things Im looking for. And we have leaders who are devoted to being champions for their people tomorrow, and every day afterwards. Many of us have kids that think they know. Aditi Javeri Gokhale holds executive accountabilities for the company's strategy to drive growth, competitiveness, and relevance. . Yes, correct. Robertson joins Northwestern Mutual after serving in human resources leadership roles at companies ranging from Fortune 50s to maturing start-ups. Timothy J. Gerend is responsible for the growth and performance of a field force of 20,000+ advisors, leaders and staff members nationwide. Im like, There were so many people around me that were smart that I could have leveraged and listened. Its great advice. Im going to start teaching that. I moved into this and did some sales with HP. I remember I was a young officer. You have to mainstream the way you think about diversity. Thats what I try to get to, is get people to not give me those pat answers but they have to think from their experiences how they would operate. How do you look at diversity for the benefit of all of the people, both at work for you and the millions of clients that you have? You cannot townhall your way to change management. There are a lot of different levers you can pull. Phone . One thing I would tell you is to be a lot more humble and willing to listen to other peoples points of view. Theyve been in many times resigned to compliance or overhead. /Creator ( w k h t m l t o p d f 0 . I know its got to play in how you approach things. I could give you the standard things with leadership, Be honest and humble, but I thought I would try to give you things that were a little bit unique, maybe to some of the experiences. Two more things before I finally get to the wrap-up question. Robertson earned his bachelor's degree in business administration from California State University, Fresno where he currently serves on the Advisory Board for the Craig School of Business. This goes without saying, Whoever has the best talent is generally going to win. We are in a talent war. >> Lets turn it into that. I had fewer pointers there. Don Robertson EVP and Chief HR Officer at Northwestern Mutual Published Jan 26, 2022 + Follow During this "Great Reshuffling" era marked by workforce shortages across industries, it's never. Nothing fuels business more that highly engaged people who support it. The company is benefiting but the individual is also benefiting. Senior Business Development Manager. Products and services referenced are offered and sold only by appropriately appointed and licensed entities and financial advisors and professionals. /S /URI I dont know if he listened to me. Some policies may not receive dividends in a particular year or years even while other policies receive dividends. Im looking for somebody who has good energy because what we do is not easy and you need to have the energy, resilience and perseverance. Get to know your talent down in the organization because theres an incredible amount of talent down there. /ColorSpace << I misread the situation. Im not talking about, I missed the deadline by a couple of days. Im talking about, especially in our function, you completely blew a tough conversation or you got yourself in trouble with somebody and ended up suing the company and you didnt handle it well. We all know that when people go to do interviews, its almost like a first date. )~GU(!h@LL):]4oME>
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~yE_UO}XeU+PaeT| Don Robertson EVP and Chief HR Officer at Northwestern Mutual 1 semana You mentioned diversity. /Length 13 0 R If youre in the business of constantly having to acquire talent because youre losing them or youre not attracting them, youre going to eventually fall behind, whether its in how quickly you do things, the quality of what you do or the ideas you come up with. Therefore, its things like enabling your employees to have a career and achieve their lifetime dreams. Northwestern Mutual. How would you make it work? When you ask somebody, Tell me a failure youve had, theyll have something but it wont be profound. There are the talent strategies in between those two of how youre going to address it. One of the most powerful things I look for is someone who can demonstrate what I call contextual intelligence. What was striking to me is how well a lot of our leaders know the people that they come in contact with regularly but how great the talent was down in the organization that we didnt know very well. Its great to be here. /Font << Its amazing to me. I have two last questions. If your mission and vision are motivators, and your company has the capacity to meaningfully change the world for the better you have a foundation to recruit, retain, develop, and inspire your talent. Neal Sample is now chief information officer. /Subtype /Link Tracy taught me a lot about interacting with boards at the board level and those levels. /Type /Catalog What do you say to them where you are now? The next thing you know, theyre jumping at something when you probably could have had great opportunities for them had you been intentional about it. Don Robertson EVP and Chief HR Officer at Northwestern Mutual 1 settimana Every single person that works for me, every time I interact with them, Im always thinking in the back of my head, She wants that job. The company manages more than $125 billion of client assets through its wealth management and investment services. Im not going to give you the background on this amazing leader that he is the CHRO. 4) 3 0 obj Youre not going to keep them. Despite the challenges of the pandemic, the last 20 months have been among the most successful and productive in Northwestern Mutuals history. I recruited them both. The first half of my career was not in HR. Don Robertson is an Executive Vice President and the Chief Human Resources Officer of Northwestern Mutual - a $30 billion in revenue, Fortune 90 financial services company; the largest U.S. provider of individual life insurance; and manager of more than $290.3 billion in policyholder assets. I was always picking up something good. Don is a catalyst of change within Northwestern Mutual, bringing a strategic mindset and a unique flair for identifying and developing talent to his role as CHRO. If you have never carried a bag as a sales leader and had a quota and held those kinds of things, youre not going to talk to those salespeople the way that I could because I understood the language, challenges and what they were going through. x][~s]^}lCHAC~)qH}CpIs9;;;||G]y,ySg7v'_h?,M7u&U)iPO4_jm~nA To be able to support as an HR leader for a function that you come from gives you an innate ability to understand the function in a way that, frankly, if you had never been in it, you wouldnt understand. I answered the questions, gave my pint of blood and got off the stage right. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM), Milwaukee, WI (life and disability insurance, annuities, and life insurance with long-term care benefits) and its subsidiaries. Awards Conference & Dinner in NYC - one of the year's premier I was like, I dont have to worry. Were you like me at that moment where theyre talking to you about HR and youre thinking, Did I do something wrong? I spent a number of years in what I would call the finance organizations, GE Capital is the name that most people would recognize, and then Stanford Research Institute, which was one of the great research institutes on tech. Facebook gives people the power to share and makes the. They dont need an adjective and a title. Its incredible to me how often companies dont think about that and how often they dont spend time with their people managers, helping their people managers understand what theyre expected to do, what they need to do and spend time talking to them. You remember the old days when the company would sell a product and then they would try to bolt on the services as an afterthought. Were very data-driven. Ive used the analogy for those people that are pro-football or soccer but there are not too many soccer fans, except Mike Cirelli, who reminds me all the time. ES had $22 billion annual revenue and 110,000 employees. "He understands the importance of the employee experience to our company strategy as we work to transform the financial planning experience for our clients.". /Type /Action Those are the things I look at. Theres no question that there isnt enough talent out there to do all the things that all the companies want to do. Its a long story how I got into HR. Were pretty close to the same age, although I stopped counting at 50. The problem is, when youre young, youre trying to prove yourself and do it all yourself. The more time you give yourself to have those levers be enabled, the more options you have available besides just hiring. >> /SMask /None>> Investment brokerage services are offered through Northwestern Mutual Investment Services, LLC (NMIS) a subsidiary of NM, broker-dealer, registered investment advisor, and member FINRA and SIPC. An example of that is sometimes how it can be difficult. Northwestern Mutual Recognized by Forbes as one of America's Best Large Employers If I never got off of it, that was fine. We did it as a team and because I have a lot of smart people around me. In other words, its the ability to rapidly use the skills and experiences youve established in your life to new sets of issues but that you draw upon to problem-solve your way through those things. There are two sides to this coin. You are taking five slides to say what you could say in one. How do you start getting there? These were some capable people. Subsidiaries includeNorthwestern Mutual Investment Services, LLC(NMIS) (securities), broker-dealer, registered investment adviser, member FINRA and SIPC; the Northwestern Mutual Wealth Management Company (NMWMC) (fiduciary and fee-based financial planning services), federal savings bank; and Northwestern Long Term Care Insurance Company (NLTC) (long-term care insurance). Apple and the Apple logo are trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google, Inc. Through a distinctive, whole-picture planning approach, we empower our clients to make the most of every single day and plan for important moments in their future. Employees, your job is to work with your manager to develop a career plan. Before that, three great leadership pearls of wisdom? We have a great company driving unprecedented results with exceptional talent who are deeply engaged in our mission. The second to the last question is your three best leadership tips or three best lessons. Its either you have it or you dont. MILWAUKEE, Aug. 21, 2018 / PRNewswire / -- Northwestern Mutual today announced the appointment of Don Robertson to senior vice president and chief human resources officer. Most recently, he headed HR at Apttus, a Silicon Valley start-up firm that provides software solutions for mid-sized and enterprise companies, Sutherland Global Services, and start-up firm TrueCar. Its oftentimes not what you want them to fill it in with. In this episode, George Randle sits down for an insightful interview with EVP and Chief HR Officer at Northwestern Mutual, Don Robertson. Without her support, I dont think I would have been there. Thats where labor planning and workforce planning come into play because theres the business strategy and what the business is trying to accomplish. There are a number of issues out there that companies are facing. Best Talent: The more that weve had experiences in life that allow us to master certain types of skills, the faster youre going to be able to assimilate to whatever new environment youre in. Northwestern Mutual Appoints Don Robertson to Senior Vice President and Chief Human Resources Officer, Meghan Greco, 1-800-323-7033, mediarelations@northwesternmutual.com. << She makes me leave the phone in another room when were sleeping. /Type /Annot 3 Dividends are reviewed annually and are not guaranteed. Additionally, he spent 14 years at Hewlett-Packard Corporation, where his last role was senior vice president - HR Global Technology & Operations, leading a team of more than 300 HR professionals responsible for all HR-related matters for a global organization of 100,000+ employees. Robertson will lead the company's human resources organization and advance the company's people strategy. When you now are that business person who knows HR and youre working with the business, especially coming from sales, talent is everything. Email . The employee has to get what they need from the company and their own development as well. Best Talent: Youre not going to get to where you want to get to in your career because youre going to get trained. /ExtGState << We combine the expertise of our financial professionals with a personalized digital experience to help our clients navigate their financial lives every day. Don, when you and I came into contact with one another at HP, you were already a seasoned executive but like few others, youre one of the few people that had a business acumen that I hadnt seen in CHROs. Weve married up, which was not expected of us. Northwestern Mutual and its subsidiaries offer a comprehensive approach to financial security solutions including: life insurance, long-term care insurance, disability income insurance, annuities,lifeinsurance with long-term care benefits, investment products, and advisory products and services. Don Robertson is an Executive Vice President and the Chief Human Resources Officer of Northwestern Mutual - a $30 billion in revenue, Fortune 90 financial services company; the largest U.S. provider of individual life insurance; and manager of more than $290.3 billion in policyholder assets. For example, our company here now, weve got significant investments were making in technology, particularly significant investments were making in business initiatives to drive a better client and advisor experience. I make it okay to talk about a real failure because we all get these questions, Tell me something that didnt work. I feel like this is debt that I have to pay to people. Don also gives his insight on how managers impact talent development and why diversity and inclusion are . They have their top talent and they dont want to let them go because they cant think of, How am I going to succeed without that top talent? What you have to become is more of a thought about, Your job is not to just deliver on what youre doing now, but to develop people for the future and elevating in the organization.. You were always like this. /URI (https://news.northwesternmutual.com/2018-08-21-Northwestern-Mutual-Appoints-Don-Robertson-to-Senior-Vice-President-and-Chief-Human-Resources-Officer) Robertson earned his bachelor's degree in business administration from California State University, Fresno where he currently serves on the Advisory Board for the Craig School of Business. << I was in sales before I went into HR. We'd love to learn more about you, your team, and your challenges.Talent War Group is ready to help. If they dont like me and they dont value that and they dont see that Ive learned my lessons, this isnt the right place because theyre not hiring the real George and what I can deliver and what Ive experienced.. I appreciate it. 7) "Don is a seasoned business leader who has delivered strong results at . I got it. I remember the word and it stuck in my head to this day, crisp. If I get back in the game, Im giving you a call. MILWAUKEE, Aug. 21, 2018 /PRNewswire/ -- Northwestern Mutual today announced the appointment of Don Robertson to senior vice president and chief human resources officer. Not all Northwestern Mutual representatives are advisors. You know the route you take but if I took you and dropped you in the middle of the Amazon with a car on the other side of the road and told you to go to X, you still know how to drive a car and read a map but youre not going to be as good at it. Did anybody come to mind who invested in you and your career and giving you good advice? /Subtype /Link Youve read it here, guys, definitive proof. They have large appetites for things they want to do but oftentimes then they think about the talent thats going to take to deliver that. First and foremost, make sure that you spend a lot of time with the people that manage your people. The more that weve had experiences in life that allow us to master certain types of skills, the faster youre going to be able to assimilate to whatever new environment youre in. Don G Robinson Financial Representative . And we launched a new talent navigator tool, enabling our employees to sit down and visualize where they want to go in their careers. Theres finance on what you can afford and then theres the talent that youre going to need to deliver that. Reggieyiane Robertson. Its the ultimate compliment. Im looking for someone who has a good attitude because nobody wants to work with people that are negative, especially in this day and age. Best Talent: Businesses have large appetites for things they want to do, but oftentimes then they dont think about the talent thats going to take to deliver that. Best Talent: Diversity and inclusion cannot be a hobby. This is a people business, and I can't think of a | 15 comments on LinkedIn Don Robertson on LinkedIn: Northwestern Mutual Recognized by Forbes as one of America's Best Large | 15 comments Don Robertson is the Chief HR Officer for Northwestern Mutual. Ideally, what you will do over time is build your organization to be a talent engine so that it becomes second nature, but there are foundational elements that you have to put in place around talent succession planning, rising star analysis, talent management to career growth and career development. I hit 60, believe it or not, in June 2021. 1 2 . Youre not going to get to where you want to get to in your career because youre going to get trained. "Don is a seasoned business leader who has delivered strong results at both digital and blue-chip companies," said John Schlifske, chairman and CEO, Northwestern Mutual. Expert Adviser - Capital Portfolio Management at Transport for NSW for 11 months. Youve had some amazing insights. Investment brokerage services provided as a Registered Representative of NMIS . Robertson will lead the company's human resources organization and advance the company's people strategy. Anytime were doing slating or talent management, its got to have that DNI lens then and there, not afterward and you dont like the outcomes and you try to go back and reconstruct something. 4 0 obj They have more energy than the two of us put together, which is frightening. She recognized that I had a strong affinity for HR but also had the business and what I would call agility that she needed to help her transform the HR function at HP. /CA 1.0 A lot of the ways I test your intellect are the way you answer questions, the vocabulary you use and the way you think because I cant make you smart. It has got to be in the right location. Im going to give them both to you in advance because its not a got you. /S /URI Its interesting that you say that youre a business person doing HR because I dont remember whether it was Tracy Keogh or Meg Whitman. [/Pattern /DeviceRGB] /Type /Annot All Rights Reserved. Im going to give her that feedback. When she is making this presentation to me, I know its a good presentation for her level but if she wants to be at my level, she is going to get questions asked this way or that way. Its just leaders are leaders. Its okay that youve had those kinds but what did you learn from it? Northwestern Mutual. Jeff Sippel is executive vice president and Chief Information Officer of Northwestern Mutual. Career Journey Coach | Development Enabler | Talent Management | Learning and Development at Hewlett Packard Enterprise. Thats what I tell leaders. Executive VP & Chief Human Resources Officer . #006: How Can We Bring People Back into The Office? It was evident that our organization did not have a clear employee value proposition that our talent could see, feel, and understand predictably and consistently. One of the statistics we came up with is that CHROs are paid 1/3 less than their C-Suite counterparts. I love that because when I looked back and I came out as a fresh newly-minted officer, I went to Berlin. Ray also oversees the Northwestern Mutual Foundation and strategic philanthropy efforts. I dont know at what point. Search for specific advisors, products, services, articles, etc. Cameron Robertson has been working as a A and Executive Director. I had no business being at the level I was at because I came over to a pretty high level but she knew I had the raw attributes. Youre right. You cant ignore any piece of that. Did you have to start to change mindsets about how they looked at great people? There are a number of factors that come into play. Mike Carter is the Chief of Staff to the CEO. Heres the first thing for leaders to keep in mind: if you want to grow employee engagement and organizational health in a short time, start with a great company and a virtuous vision. We closed out the last book, which was, You cant hire or fire your way to success. To your point about creating what we call a legacy of leadership, I know thats something that youve done well. Phone . I should have gathered more data, or whatever it was but I liked that. Founding Managing Partner Celesta Capital, Retired Principal, Global Insurance Sector Leader, Ernst & Young, LLP, Retired Senior Vice President Frito-Lay, North America, Chief Digital and Technology Officer, General Mills, Chief Executive Officer Groupware Technologies. Northwestern Mutual Capital is composed of experienced and dedicated professionals who take pride in the strength of our relationships and the clients we represent. The products and services referenced are offered and sold only by appropriately appointed and licensed entities and financial advisors and representatives. Legal Assistant . Maybe it might be good to pick their brains for some ideas as well. The second thing is to spend time with your people at the lower levels and I would say this for any leader. /Pages 2 0 R I was too aggressive on that decision when I didnt need to make it for about another two weeks. Don Robertson EVP and Chief HR Officer at Northwestern Mutual 1w $1 .PP]BT~|h}&~MXQ+{f>}edeaV5[f:WJj. Its not just acquiring the right talent. Leverage a lot of smart people. I dont think its that unique. m+LbPcByzbZ8&@eZre|(wa"A+mc1aDM~_Y#]l$0h+4qm{=9,s}sa^o{{sx]%6\pltk[;:ca$-`\k=O>+Ists:R.xesO{N'Z^5 P`lWwliLi8
7|Oj"4O 0`x >YLAep)^/Y=6P c j.qA\90jV!!`X fx?"$XN Talent pools are things that youre trying to accomplish. Youre going to get to where you want to get to in your career because you experience things and you become good at it. Robertson will. Where do they want to go? Ill give you due credit and make sure that you share your own first. A member of the company's Senior Leadership Team, he leads the Finance and Risk function responsible for the company's financial management and planning, budgeting, actuarial, investment risk and operations, enterprise risk management and resiliency. You and I both used to do services business. To learn more about Northwestern Mutual, visit NM.com. It has to be threaded in your mainstream of what you do for talent. /Type /Action Im still doing the heavy insanity workouts. /AIS false I was like, I could do that. I got to slide two and I got pummeled. She believed in me when I was coming out of the business into HR. Don Robertson is the Chief HR Officer for Northwestern Mutual. Thats true but I dont ever remember sending you an email or a text that wasnt instantaneously received and I was anywhere on the globe at that time. /A << For whatever reason, all of my seniors that were supposed to present to the generals were absent that day when I had to brief a three-star general. I became more authentic as I got older and I would say, Heres what I was thinking. Don and George talk about how Don got into the HR space and what hes learned as an HR practitioner. There was nothing about the companys mission helping Americans make smart financial choices so their goals arent left to chance that needed to be fixed. On the contrary, a strong foundation was already in place one built over the companys storied 164-year history. Don Robertson, Vice President, Human Resources | Master Problem Solver, Status Quo Disruptor, Fearless Challenge Defier, Resilient Change Leader. You need to think of it as strengthening the leadership and cultural fabric of your firm. To your point, if its not woven in, its a straight threat and people will pay attention to that however they do. Robertson will lead the company's human resources organization and advance the company's people strategy. In this episode of Redefining HR, I spoke with Northwestern Mutual Executive Vice President and Chief HR Officer Don Robertson. It has to be threaded in what you do. Ive been asked it in so many different ways. This is the single-most important reason I felt compelled to join Northwestern Mutual four years ago. The first thing you need to understand with anyone thats working for you is, What are they trying to accomplish in their career? /Type /Page We took intentional steps to be champions for our employees, and we protected the very core of our company what makes Northwestern Mutual such a special place to work. You ended up progressing that way, didnt you? It has to be threaded in your mainstream of what you do for talent. I know that you and I have sat through enough QVRs that we probably have DNR on the back of our badge, in case youre suffering death by PowerPoint, If I die, just let me go.. I understood organizations org design and how to deliver to the business. Theyve been great. People arent going to generally tell you, I got fired for X.. In this role, Sippel leads an organization of more than 1,700 employees that are responsible for the company's technology architecture, infrastructure and cloud services, reliability, service support, and information risk and cybersecurity. & quot ; Don is a seasoned business leader who has delivered strong results at about! Time with your manager to develop a career plan im going to keep them the employee has to to... Talking about, I missed the deadline by a couple of days are paid 1/3 less than C-Suite... Need to understand with anyone thats working for you is to work with manager... 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Of us have kids that think they know and did don robertson northwestern mutual sales with HP the play... Will pay attention to that however they do are devoted to being champions for their tomorrow! Age, although I stopped counting at 50 four years ago before I went to Berlin it about. Deliver to the same age, although I stopped counting at 50 sometimes how it can difficult... Im like, there were so many people around me that were smart that I could do.. That manage your people R I was like, there were so many people around me that smart. Employees, your job is to be a lot of different levers you afford! Was coming out of the statistics we came up with is that CHROs paid.