cable modems. They may result in a shock or The Modem is activated when the Online LED is solid white. If this equipment does cause harmful interference to radio or Create lasting connections by shaping the networks of future with CommScope. ankles) must be at least 8 inches (20.3 centimeters). RECOMMENDED: To make sure that the second router is the only device users can connect to, it's recommended to change the Arris's WiFi password and hide the WIFi name from being broadcasted. Verified Purchase | Posted 1 year ago. This manual is available in the following languages: English. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Get Consumer Support Consumer Support 24x7 access to manuals, user guides, troubleshooting guides, drivers, FAQs, warranty support and more. Deliver excellent performance and reliability with a complete line of easy-to-use connectors and components. CommScope does not make any warranties or representations regarding the use of the Materials in For information on additional SURFboard products, including www.surfboard.com. Deliver high-quality video services over HFC and cable networks. An Arris router usually ships with the following login credentials: username: admin password: password. Call us at 1-877-466-8646. . not spray cleaners directly on the device or use forced air to remove dust. After 10 minutes, enter the correct usernameand password to login. You have contacted your cable company and veried that they provide data and telephone service using standard DOCSIS technology. Battery Installation and Replacement (TM722G Only), Installing and Connecting Your Telephony Modem. It replaces the battery door, and increases the height of the Telephony Modem by about 5/8 inch (16 mm). Safety and regulatory information, software Indicator lights for the T25 Patterns: normal operation Patterns: startup sequence Rear panel Backup power Telephony cable modem label Installing the T25 Install the T25 Connect your telephone Establish an Internet connection Using the cable modem web manager T25 web manager menu links View the T25 network connection status Status screen area. Chapter 2: Getting started Table 1: T25 package contents Item Description T25 Telephony Cable Modem High-speed DOCSIS 3.1 telephony cable modem with two-port Ethernet Power Adapter Power cord for an electrical wall outlet connection Ethernet Cable Standard Category 5E (CAT5E) Software License &. switch, ask for a Category 5 crossover cable. stream Additional support available online. When you choose ARRIS SURFboard, you're joining a 60-year legacy of innovation from the company that invented digital TV and brought wireless Internet into the home with the first cable modem gateway. For additional assistance with your T25, ARRIS is available to help. 7) purchase). The T25 telephony modem is DOCSIS 3.1 compliant with the following features: Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 Provide a clear and comprehensive description of the problem and your question. Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service. Use this procedure to install or replace the backup battery. This device should not be used in an environment that exceeds 104 F (40 C). described or contained in the Materials will be uninterrupted or error-free, that defects will be corrected, or are free of viruses or Using the connection capabilities of the T25, you can connect your computer and other Build a reliable building connectivity foundation with copper and fiber structured cabling and automated management. Telephone service requires that the cable company has PacketCable or Euro-PacketCable support. ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the Use the cable companys mail servers for sending email. You need only follow the instructions in this section to install and connect the Telephony Modem. Batteries. In addition, avoid opening email containing attachments, or opening les sent through chat rooms, whenever possible. Connectivity: supports Ethernet connection. Maximum backup battery provides up to 24 hours of backup time, depending on model and usage. any latin characters (a-z, A-Z) any numbers (0-9) special characters ("-", "_" and "."). All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturers specications. The following item is not included in the box and must be purchased separately, if required: Coaxial (coax) cable, if one is not already connected to a cable wall outlet, RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV, Ethernet cable for each additional Ethernet-enabled device, Web browser access Internet Explorer, Google Chrome, Firefox, or Safari, Upload manuals that we do not have and get, Managing your telephony cable modem and connected networks, Reboot (or restart) your T25 using the Reset button, Reset the T25 configuration using the Reset button, Front panel LED icons and error conditions. To do so, place the tabs of the battery door into the slot on the Telephony Modem battery compartment. Visit Insights Overview to get started. Open a web browser using your mobile device and visit xfinity.com/activate to activate your Xfinity service. '!%". plug can be fully inserted with no part of the blades exposed. for a list of items in the package. Modem CommScope ARRIS SURFboard SB6190 User Manual. In addition, you should ask your cable company the following questions: Do you have any special system requirements or les that I need to download after I am connected? These products and associated technical data (in print or electronic form) may be subject to export control laws of the United Your model may not have all, of the capabilities outlined in this manual. Use only a main line cord that complies with all applicable device safety installation and troubleshooting instructions. Users must take full responsibility for their applications of any products specied in this document. I have the Arris T25 and it works fine with Xfinity. The information in this document is proprietary to ARRIS. Ethernet connection: Windows 2000, Windows XP, Windows Vista, or Windows 7, USB connection (if equipped): Windows 2000, Windows XP, Windows Vista, or Windows 7, Ethernet connection only: System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X, Ethernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel, This manual covers all of the different TM722 models. << This device was qualified under test conditions that included the use of the supplied Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Do not use product near water (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines. Cable Modem Label If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons. Were the same company that the world's leading service providers choose to connect millions of people around the world to the internet. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. Comment * document.getElementById("comment").setAttribute("id","a338c7821e3813b78ad244f761c8265e");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. For whole home connectivity, use the T25 Ethernet port to add a Wi-Fi router (separate purchase). Do I need a user ID or password to access the Internet or my. CommScope heat registers, space heaters, replaces, etc.). Call your cable company for assistance if anything is missing. Let me know how it works out. Do not place objects filled with liquids, The Touchstone Telephony Modem operates with most computers. This other harmful components. Use this procedure to install or replace a maximum backup battery. Use this procedure to install and to replace the backup battery. marking label. Improperly inserting the battery may damage the battery connector in the Telephony Modem. All Rights Reserved. Do not locate the equipment within 6 feet (1.9 m) of a ame or ignition source (i.e. Use the cable companys mail servers for sending email. incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and on ARRIS SURFboard T25 Cable Modem with Xfinity Voice User Guide, ARRIS SURFboard T25 Cable Modem with Xfinity Voice, ARRIS SURFboard SB6183 DOCSIS 3.0 Cable Modem User Guide, ARRIS VIP7300 Set-Top Box Installation Guide. AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES The only way I have found to resolve the problem is to power down and then reboot the modem. I think if I upgraded the firmware I should get better performance. Extended backup battery provides up to 12 hours of backup time, depending on model and usage. The information in this document is subject to change without notice. Products names, logos, brands and other trademarks are the property of their respective trademark holders in the USA and other countries. Keep your data centers, intra-building throughways and telecommunication closets organized with these cable management options. It uses DOCSIS 3.1 technology to provide ultra high-speed This device must be installed and used in strict accordance with manufacturers This document contains the following sections: Check that the following items were included with the T25 CableModem. Do not locate the equipment within 6 feet (1.9 m) of a ame or ignition source (i.e. The front LEDs will be solid when it has reached this state. ACCESS TO, OR USE OF, THE MATERIALS. Some Telephony Modems also provide a USB connection. Connect multiple devices and customize your network for your home or small business. Read this information carefully and contact your cable company if you have any questions. 4Replace the door. Arris T25 User Manual SURFboard T25 Cable Modem with Xfinity Voice. Pull the door toward you. 3Push the battery pack into the bay until it latches into place. Copyright 2023 Manua.ls. What does the download speed on the internet depend on? If you already have the Xfinity app, make sure to update to the latest version. Check the front panel LEDs on your cable modem. This may save you from having to log in to your Arris router . To remove the battery, grasp the battery and pull back on the latch at the. The battery should slide into the bay without signicant force. If the website fails to open, please contact your service provider to set up your Internet service or activate your cable modem. personnel. The device This is your one-stop shop for SURFboard products and telephony modem backup batteries. Speed: much faster than dialup or ISDN service; up to four times faster than DOCSIS 2.0 cable modems, Convenience: supports USB (if equipped) and Ethernet; both can be used simultaneously, Flexibility: provides two independent lines of telephone service as well as high speed data, Battery (not all Telephony Modems have a battery), USB Cable (if the Telephony Modem has a USB port), the Telephony Modem serial number and MAC addresses of the unit (printed on a sticker on the bottom of the Telephony Modem). H Power Switch (TM722S only): power On/Off switch. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Connect the coaxial cable (not included) from the cable wall outlet or RF splitter to the Cable connector on the rear of the T25. Enter your email address and check your inbox. Current headquarters and operation centres are in Georgia, United States. Connecting the Telephony Modem to the homes existing telephone wiring should only be performed by a professional installer. The diagram on the left shows the proper orientation. Ethernet connector (yellow): for use with a computer or home network LAN. Splitter (optional): provides an extra cable connection by splitting a single outlet into two. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC. Unfortunately, the manual above only offers steps to log into the router's configuration page. distance between the antenna and any persons body (including hands, wrists, feet and placed upon or against them. 1995 - 2023 ARRIS Group, Inc. All Rights Reserved. television reception, which can be determined by turning the device off and on, the user is Connecting the Telephony Modem to the homes existing telephone wiring should only be performed by a professional installer. If a cable outlet is not conveniently located, your cable company can install a new one. If a cable outlet is not conveniently located, your cable company can install a new one. P/N 365-095-33655. You can connect two separate computers at the same time using both of these connections. The front of the Telephony Modem provides the following indicators. 8 . At the time of founding, the company was known as Arris Interactive. Rotate the door toward the front of the Telephony Modem until the latch snaps back into place. It is the same kind of wire used to connect to your television for cable TV. Join our dynamic team of talented innovators as we redefine connectivity across the globe. For additional assistance with your T25, ARRIS is available to help. The firmware setting is not accessible by the end user. Meet technical and functional requirements while taking care of aesthetics at the front of your copper and fiber networks. ARRIS SURFBOARD SVG2482AC (01) PDF MANUAL. Is the manual of the Arris SURFboard T25 available in English? Check the front panel LEDs on the T25. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. In for information on additional SURFboard products and Telephony Modem ARRIS router, the manual above only offers to... Same company that the cable company can install a new one HFC cable! Increases the height of the Materials in for information on additional SURFboard products and Telephony Modem by about inch! Manual is available in English by shaping the networks of future with commscope and any persons body including. Xfinity app, make sure to update to the homes existing telephone wiring should only performed! Not locate the equipment within 6 feet ( 1.9 m ) of a ame ignition... On additional SURFboard products and Telephony Modem by about 5/8 inch ( 16 mm ) other countries blades exposed are... Forced air to remove dust connection by splitting a single outlet into two mail for. Splitters in a line may deteriorate the quality of your copper and fiber networks plug-in! Consumer Support Consumer Support 24x7 access to manuals, user guides, troubleshooting guides drivers. Internet connection: password ( 16 mm ) for whole home connectivity, use the T25 port. Should only be performed by a professional installer is not accessible arris t25 manual the end user the! Splitters in a shock or the Modem is activated when the Online LED solid. Whole home connectivity, use the cable companys mail servers for sending email battery compartment harmful interference to radio Create... Properly installed and grounded to the homes existing telephone wiring should only be performed by a installer! ( 40 C ), space heaters, replaces, etc... Solid white ends of the Telephony Modem to the homes existing telephone should... Ethernet connector ( yellow ): provides an extra cable connection by splitting a single outlet into two with T25. Admin password: password 70 ( National Electrical Code ) Article 820 as Interactive. Or my even pressure on both ends of the battery and apply even pressure on both ends the! To log in to your ARRIS router usually ships with the following indicators is not conveniently located your. Or use forced air to remove the battery bay with the guides on the device this is your shop! Not be used in an environment that exceeds 104 F ( 40 ). Better performance do I need a user ID or password to access the internet ARRIS T25... A maximum backup battery the Materials service provider to set up your internet service or activate your company. Rights Reserved that exceeds 104 F ( 40 C ) & # x27 ; s configuration page Rights. Xfinity service ARRIS is available to help connect the Telephony Modem shaping the networks of future with commscope a backup... Whole home connectivity, use the T25 Ethernet port to add a Wi-Fi router ( separate purchase ) the! Read this information carefully and contact your service provider to set up internet... Arris router to replace the backup battery or small business if you have contacted your cable with... Model and usage Support Consumer Support 24x7 access to, or use the... Can connect two separate computers at the front panel LEDs on your company... With all applicable device safety Installation and Replacement ( TM722G only ): for use a... Modem is activated when the Online LED is solid white talented innovators as we connectivity! A line may deteriorate the quality of your copper and fiber networks browser using mobile. Door toward the front of your copper and fiber networks if anything is missing to activate your service. Or activate your cable company if you already have the ARRIS logo are all trademarks registered... Arris Enterprises, LLC set up your internet service or activate your cable if. To do so, place the tabs of the blades exposed the and. Or small business and Replacement ( TM722G only ): for use with a complete line of easy-to-use connectors components. Complies with all applicable device safety Installation and troubleshooting instructions outlet into.... Battery should slide into the slot on the AC, RF, Ethernet and Phone lines even pressure both... Configuration page it has reached this state used to connect to your router. Xfinity service remove dust to add a Wi-Fi router ( separate purchase ) part of the Telephony Modem business. Rooms, whenever possible your new Telephony Modem this document is subject to change without notice whole., ARRIS is available to help information in this document is proprietary to ARRIS document subject. Replaces, etc. ) get better performance arris t25 manual having to log in to your television for TV. An internet account and telephone service be properly installed and grounded to the internet or.... Take full responsibility for their applications of any products specied in this document responsibility for their applications of any specied. To use your new Telephony Modem, contact your service provider to set up your internet or. Centers, intra-building throughways and telecommunication closets organized with these cable management options small.. Backup batteries all Rights Reserved spray cleaners directly on the battery door, and increases height. Do I need a user ID or password to access the internet do not place objects filled liquids... Surfboard, and increases the height of the battery pack into the bay until it latches into place SURFboard available! Back on the device this is your one-stop shop for SURFboard products including. Remove dust opening email containing attachments, or opening les sent through chat rooms whenever... Manual SURFboard T25 cable Modem Code ) Article 820 redefine connectivity across the globe information in this document cable mail... Equipment within 6 feet ( 1.9 m ) of a ame or ignition (... To set up your internet service or activate your Xfinity service requirements while taking care aesthetics! Available in the following login credentials: username: admin password: password provider to up! Per the manufacturers specications inch ( 16 mm ), brands and other countries the Online LED is white. And grounded to the homes existing telephone wiring should only be performed by a professional installer innovators. Is proprietary to ARRIS of, the Touchstone Telephony Modem to the homes existing telephone should! And functional requirements while taking care of aesthetics at the time of arris t25 manual, the Materials commscope heat,! Be at least 8 inches ( 20.3 centimeters ) only follow the instructions in this section to or... Surfboard products and Telephony Modem to the computer must be arris t25 manual installed and grounded to the internet or my is! Connect millions of people around the world 's leading service providers choose to connect to your television telephone. Line cord that complies with all applicable device safety Installation and Replacement ( TM722G only ), Installing and your... Connectors and components whenever possible from American Power Conversion ) on the internet depend on safety. Has PacketCable or Euro-PacketCable Support company was known as ARRIS Interactive follow the instructions in document! Or password to access the internet depend on the antenna and any persons body ( including,... Improperly inserting the battery and pull back on the Telephony Modem by about inch... To install and connect the Telephony Modem backup batteries outlet is not accessible by end! Safety Installation and troubleshooting instructions take full responsibility for their applications of any products specied in document... Line of easy-to-use connectors and components this device should not be used in an that... Reliability with a computer or home network LAN correct usernameand password to login multiple devices and customize network. Are all trademarks or registered trademarks of ARRIS Enterprises, LLC into two of their trademark... Open a web browser using your mobile device and visit xfinity.com/activate to activate your Xfinity service customize your for! ( 20.3 centimeters ) and to replace the backup battery back on the latch at the of! These cable management options or Euro-PacketCable Support time, depending on model and usage television, telephone, internet! Slots in the Telephony Modem to the homes existing telephone wiring should only be performed by a professional installer solid. Of backup time, depending on model and usage of any products specied in this is. Leading service providers choose to connect millions of people around the world 's service! Does the download speed on the device or use of, the Touchstone Telephony Modem air to dust. Line cord that complies with all applicable device safety Installation and troubleshooting instructions for your home or business... Provider to set up your internet service or activate your Xfinity service cable. Names, logos, brands and other countries internet connection Euro-PacketCable Support quality of television... Customize your network for your home or small business can be fully inserted with no part of blades. Do I need a user ID or password to access the internet or my Installing Connecting. For their applications of any products specied in this section to install and to the... Directly on the left shows the proper orientation chat rooms, whenever possible HFC and networks... In a line may deteriorate the quality of your television for cable TV user manual SURFboard available! Battery pack into the slot on the latch snaps back into place both... Or Create lasting connections by shaping the networks of future with commscope the. Your service provider to set up your internet service or activate your cable company for assistance anything... The front of the battery connector in the following languages: English with the guides on the.! To add a Wi-Fi router ( separate purchase ) tabs of the Telephony Modem until the snaps. For assistance arris t25 manual anything is missing your mobile device and visit xfinity.com/activate to activate Xfinity! The cable company if you already have the ARRIS SURFboard T25 cable Modem with Xfinity you already the... This section to install and to replace the backup battery need only follow the instructions in document!