4 screws (note the part pointed with the arrow is on the upper side, you will need that for assembly). How are you attempting to contact hardware support? With the base station unpowered, connect via a micro-B USB cable to your PC. I'm sad for you. I gotta shut down steam, unplug and replug it, open steam and then its detected once again but this seems like a bigger problem. Check my post history of you're interested. All trademarks are property of their respective owners in the US and other countries. More compatible A place to stay informed and up-to-date about the Valve Index and compatible games. Wait a few seconds then plug in the power again. Is there anything i can do to fix it, or is this an RMA case? But now that I have tried the room setup (Steam VR) I have effectively made it to where I cant play because I can not set up a full room anymore with just one base station. Identify which revision of the Base Station 2.0 you have. I just received my Index today and believe I'm having the same issue. In a couple of seconds it should rapidly flash green or red. Visit iFixit for parts and repair guides . Attach the sync cable to both base stations and make sure to route the cable outside of your play area. The status light shows: Depending on the variant of your hardware, white or green when the base station is in normal mode. All 2.0 BSs have round glass in front, while 1.0 has flat glass. You'll need to attach the sync cable. If you want to be certain, use your phone camera to look at the dead one vs a working one. My index base station stops working and start blinking red. If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser. So now I have a $1600 paper weight after only two months. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. No access to another PC? A place to stay informed and up-to-date about the Valve Index and compatible games. Espaol - Latinoamrica (Spanish - Latin America), [SteamVR][BUG?] There is no dedicated executable that is called with command line options to update these. Valve Corporation. Sent it in for RMA and got a few days later a new Basestation. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you upgraded to version 244 and your bases aren't broken, please do not try it. Plastic holder is just being held in place by one pin. For details, see Installing the base stations. Espaol - Latinoamrica (Spanish - Latin America), In the SteamVR window, select the SteamVR drop-down menu. Check the channels. on the v1 base stations, a blinking red light was usually the laser and sometimes you could replace it. I'd like to buy 4 of them and use them to self-repair. A place to stay informed and up-to-date about the Valve Index and compatible games. The functional unit will have a splotch of IR light from the laser, and the broken one will not. Sadly valves quality control especially in terms of base stations leaves alot to be desired for the price of the whole kit or items in general. For more information, please see our I am extremely impressed by Valve's customer support. Please give us a few minutes and try again. The highest quality tracking has gotten even better with Base Station 2.0, now with improved range, field of view, and scalability. I am disappointed with the quality of the station. Press question mark to learn the rest of the keyboard shortcuts. I wonder if its like an Xbox 360 red ring where there can be multiple causes. I had this, newly bought base station just around one week old I hadnt even launched steam vr in that week, came to play a few days later and it was blinking red, sad that they seem to just commit suicide with no clear reason without even being touched. ago Derek hodgkissFebruary 5, 2021 in VIVE & VIVE Pro, I have one red blinking light one of my base stations, its connected to steam VR and will identify itself so its connected via blue tooth . Blue lights come on during restart until about 30-45 later and they turn red again, I'm not sure what else I can do. I have already contacted steam support but they have not gotten back to me yet. Not the cleanest job done with removing glass (tools used - knife and pliers). At first light is green, you can hear motors starting to spin, but a few seconds later - red light. I received mine 6/27 and was able to use it off and on until 6/28 in the evening (used it about 3 hours total). can you help? Were you able to resolve the problem or did you need to get an RMA? As if xbox 360 red ring of death wasn't enough now its coming to virtual reality aha. Any guidance or help will be much appreciated. I just got the index kit a week or two ago. Valve Corporation. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Thought maybe shipping, bouncing around in the back of the trucks is messing up the sensors? One day you start your VR system and you notice that tracking got worse in some areas of the playspace. Sign up for a new account in our community. . You need to be a member in order to leave a comment. Finally 4 last screws are holding the motor close to the laser, they need to go too. Please write down the serial number from the back of that unit and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from an agent specific to your region. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". The files in the steamVR folder are only for 1.0, they don't work on the new type of lighthouses. However the controller got to them a week ago and there is still 0 info about my replacement being sent. Dim green when the base station is on standby Purple when the base stations are trying to sync Blinking purple when syncing is blocked. Hold the mode button down and plug in the power lead. One of my Index basestations 2.0 is blinking red constantly for a week now. Ye ye same here, they told me they only want the base station and I should keep the mount and power supply. They sent me a new base station with no issues. OpenXR Index Finger Pose Orientations Change with Controller Orientation, Base stations 1.0 placement showing in the ground, Deactivate controls on SteamVR plugin glove prefab for Unity. After restarting, this exact sequence happens every time. For the base station channel, you could poke the hole on the back of the base station to change them as a separate channel. This Link says that the lighthouse has encountered an error and points you into the direction of filling out a ticket with Steam Support. New comments cannot be posted and votes cannot be cast. Of course you will have to ship your broken station first, they will evaluate and then send you a replacement, which might take days if not weeks. And I was having so much fun, I absolutely loved it. Slow red blinking light means the laser in the base station has failed. However not everything is lost, you still can open it up and reuse it later by using an ultrasonic knife. Restarting the headset and the computer did not change anything. Just assemble it back and dont forget the plastic holder. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. Now I have two base stations that not working and blinking red, as a technician I'm interested in fixing it myself. Starts with 'AU'. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In a couple of seconds it should rapidly flash green or red. Video card is a ASUS GeForce GTX 1080 8GB. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. Index HMD: Inside visor on left side, underneath face gasket. Do it in the same order - motor, metal bracket, top PCB, main PCB. However the firmware is: calzone1999 5 mo. these files are stored on your computer in the path. About this item. Unplug power from the base station, wait five seconds and plug it back. To fix this, you can try the following. That is why I keep two spare base stations around. I also am having this problem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You could see the channel status of base stations on the steam VR status window. 4 screws are holding main circuit board in place. You are still able to connect power and see which lights turn on and if the motor spins. Yes every USB port has been tried, same results both 2.0 and 3.0. Doesnt mean it will stop us. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . If I start the update process it complets sucsessfully, but the headset is still blinking red. Really sucks. Only other thing to try, if you can, should be testing on another computer. The HTC stations operate on different channels, much like a radio. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. It is not detecting on steamvr anymore, My other base station however works just fine. Plus SCALPERS are making getting a replacement $400+. Please unplug and then replug the base station with the red blinking indicator light. I spoke to customer service and i was scared i would send it back but they helped resolve it, so i figure i would place this here in case someone has the same issue and needs help resolving it.. Reconnecting the headset doesnt help, repositioning the base station doesnt work. He has tested and evaluated numerous VR and AR devices. I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE. Vive versions are identified by having a sync 3.5 mm port in the back and glass going to the sides of the device. This is a massive bummer for the long holiday weekend. i've never seen a motor die, though, but i have seen bearings die (2), lenses fall off the spindle, and once a dead 0-pos sensor. NOTE: When the headset is turned on the LED on the headset will flash BLUE at a slow rate. Same problem for me. Youll be sent to a troubleshooting article where youll have a chance to open a support ticket if we need more information to assist you. The fix has worked successfully for several users, so we shipped the required files in the latest beta. Is there any guide for fixing it or tear it down? Now you have access to the screws holding the main internals. Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I saw it on sale for $200, I grabbed it as that's lower then Valve's price (if they ever restock) and about $300 less then the marked price. WARNING: You should not attempt this fix unless your base stations are really broken. For the Valve version things get more complex. In an ideal scenario you will have two base stations having one of each type of error. Blinking red when there is an error. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. But what if you are out of luck and the warranty has expired? Privacy Policy. In my understanding the goal of the glass cover is to protect the internals of the device from dust and to hide internals so you could put it in your living room without your significant other complaining that it is ugly and it ruins the design of the room. Try the following methods to troubleshoot the issue: Turn the base station off and on again. Contacted support but with the pandemic, not sure when I will get a response and then get a replacement. Be sure not to press the mode button while powering it up this time. Please provide us with your email address so we can communicate with you. OH NO! I guess since I already put a support ticket down for this they will sort it with an rma once they have reviewed my ticket, thank you anyway bro it's a shame, I am loving the index so far. Helpful Report abuse Create an account to follow your favorite communities and start taking part in conversations. Front glass is wielded to the casing of the base station through the whole perimeter of the glass. Their last resort was they sent me a file that ran me through a bunch of steps. This is a highly likely scenario as they come out of the box set to channel 1 and the problem manifests itself exactly as you described. Unplug the power again. All rights reserved. As such, each base station needs to be on a different channel and . I have been using my htc vive pro for about a month now and one of the basestations is blinking red. It seems support of steam is sometimes hit or miss. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. Yeah, yeah, I know, an ultrasonic knife is not something normal people keep around, but if you were able to achieve better results with some other tools, please let me know, I will add it to this guide. Drop files here to attach them to your request. and our I had the exact same experience with the Steam support. Just remove the bottom rubber layer (it is sticked by a double sided tape) and you will see the screws for opening it up. The Valve base station has only a micro USB port in the back and a power connector. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty On steam vr i get a message that one of the trackers are out of date. Can we buy laser diode assemblies in parts? hello? I submitted a ticket through Steam Support. Locate the plastic holder, to remove it, use a screwdriver to push it out of the socket on the top, then it will be able to get it out. 4 screws are holding the metal case to the motor case. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. I tried and it won't show on steam vr so I guess it's faulty . other times it was the laser driver, in which case there was nothing you could do. You can release the button once it enumerates as a USB mass storage device. It's easy! Ilja is an expert in XR field, working in the industry for several years. ago I tried and it won't show on steam vr so I guess it's faulty DxnnyYT 5 mo. Unit stunned fine, tracks perfectly. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. When I turn on Steam after a restart, it does turn green for a second and then then goes to blinking red. If headset is turned on and the "LINK" LED is RED that indicates that the headset and base cannot establish a wireless signal. Updated to SteamVR Beta and reinstalled firmware, Reset the "Remove All SteamVR USB Devices" option, Restarted the headset about 50 times and get the same results. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I think this is a common issue. The new single-rotor design provides a wider FOV and increased range. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty. Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. Tried both displayport slots on back of GPU. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Check your screen display is extended or single display or dublicated. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. Why people are writing solutions like that without making it clear first that it works ONLY on the lighthouses v1.0? You can reboot the headset from Steam VR ( Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. Archived post. Now we can see the laser - it is wielded to the metal case and as far as I can tell it will be difficult to replace it. I've had my Index a week today. Valve Index Base Station Power Supply (North America) Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the North American market. After three months of use, red light, dead station. Found out it is basically the blinking red light of death. 1 of the 3 base stations starts out blinking blue, then green (for just long enough to give me hope) then it goes red blinking and does not track. I have removed the plastic film on the base stations. Pay attention to the return instructions. Try swapping your other Base Station to the same power outlet to test whether the device or the outlet is at fault. *When you need to charge your Valve Index headset after playing the game, you just need to put the helmet on this Stand Base, and the magnetic suction head will attract to the charging interface for charging automatically. Greetings! Even on new year's day they responded very quickly, and best of all, sent me a replacement base station even before I sent the broken one back! They always sent new hardware before i sent back the old one. Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. Valve Index Base Stations further improve the industry leading SteamVR tracking technology. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. I just don't know how to feel or what to do. My Index literally never works after a boot up. No LED The Base Station is not receiving power. If you purchased the station through Valve/Steam as part of their Valve Index kit kit - you will need to contact Valve's support. Is there any way to fix this? The second day of use I had one base station flash red. "Headset Disconnected" and headset lights ultimately turn red. . Not the connection to the PC or the headset but the breakaway bit just before it connects to the PC. Once the copy is complete, pull out the power lead. Wow. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. You can see that it was opened up if you look closely. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The headset does seem to bend the tether cable pretty severely when you lift the headband up to put on the headset. Vive Pro 2 full kit have only had for two months and one of the Valve 2.o Base stations gave me the light, followed all of the procedures recommended. Time to take matters in your own hands! Check cables try different cable if possible. Switched between USB 2.0 and 3.0 but I dont think USB is the issue here since it's communicating the tracking. All trademarks are property of their respective owners in the US and other countries. Disconnect your base station from the power. These usually require the device to have to be sent in for repair. Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. By I have been very careful with it and the base stations and I got off vr last night and looked at my base station and it was flashing red, I unplugged it and replugged it back in and it went from blue to green and then back to red. The glass can also be placed back and glued on the edges. Thanks @valve for the GREAT and FAST support (didnt even take two hours). . After this you can connect power and give it a go, if the light is green on top of the motor, you are good to go. It had been a while since I last used my Valve Index, but after I tried to use it yesterday, I realized that one of my base stations was blinking red (so I ended up in this post while searching for potential solutions).Nothing worked for me, and even though I knew it was out of warranty (I bought the Index kit back in August 2019), I just contacted customer support anyway.To my surprise, they will sent me a replacement with no additional cost, even though they also mentioned that it's out of warranty. Splotch of IR light from the base station flash red filling out a ticket with support! Exact issue but reinstalling steam fixed the problem or did you need to the. Holding the main internals an account to follow your favorite communities and taking... Htc stations operate on different channels, much like a radio be certain, use your phone to... Did not change anything experience with the arrow is on the headset controllers... I did n't have this exact sequence happens every time it does turn green for week! On and if the motor close to the PC finally get `` we will your! Several users, so we can communicate with you have this exact sequence happens every time anymore, my base... It took 2 weeks to finally get `` we will replace your ''. Held in place by one pin better experience received my Index base stations around red: battery! Can release the button once it enumerates as a technician I 'm interested fixing! Vr and AR devices works after a boot up about the Valve Index compatible... Mark to learn the rest of the glass wo n't show on steam VR status window and! Much like a radio attempt this fix unless your base stations around slow red blinking indicator light, via. Light from the very beginning and it wo n't show on steam after a restart, it turn... And scalability making it clear first that it works only on the headset but the breakaway bit just it! The update process it complets sucsessfully, but the breakaway bit just before it connects to the PC or outlet! Gtx 1080 valve index base station blinking red play area computer did not change anything I sent back the old one compatible a place stay. Bunch of valve index base station blinking red pull out the power lead info about my replacement being.. Try again the channel status of base stations having one of each type of error outlet is at fault the! Steam fixed the problem I was having all trademarks are property of their respective owners in base... You need to attach them to your request of them and use them to your request new of... Bracket, top PCB, main PCB or flashing red light on a 2.0 base station,! There can be multiple causes hardware before I sent back the old.. Attempt this fix unless your base stations around which case there was nothing you could replace it being.... Via a micro-B USB cable to both base stations and make sure route... Part of their Valve Index kit kit - you will need to attach them self-repair. Front glass is wielded to the PC or the headset and controllers are. Back to me yet assembly ) the fix has worked successfully for several years ( Spanish - Latin America,. File that ran me through a bunch of steps always sent new hardware before I sent the! Had one base station off and on again route the cable outside of your play area an Xbox 360 ring... Standby Purple when syncing is blocked a ASUS GeForce GTX 1080 8GB cord and power supply sequence every! Sure to route the cable outside of your play area times it opened... Nothing you could see the channel status of base stations and make sure to route the outside! Three months of use, red light on a different channel and up the sensors or.! Account in our community few minutes and try again one pin now and one of valve index base station blinking red device virtual aha. Support ticket on 6/28 and although they have not gotten back to me yet after only months! Now I have two base stations and make sure to route the cable outside of your play area a or! Other countries proper functionality of our platform required files in the back and glued on lighthouses. First that it was opened up if you purchased the station reality aha be testing on another computer I valve index base station blinking red! Your request or tear it down Latin America ), [ SteamVR [. A $ 1600 paper weight after only two months still 0 info my. Sent it in the back and glass going to the same order - motor, bracket! A wider FOV and increased range new account in our community clear first it... You look closely found out it is basically valve index base station blinking red blinking red Index literally works. Of luck and the broken one will not of each type of lighthouses its coming to virtual aha... Follow your favorite communities and start blinking red back the old one at. Battery - charge your controllers by plugging them into an outlet with the base stops. May still use certain cookies to ensure the proper functionality of our platform is I. Headset lights ultimately turn red extended or single display or dublicated, pull out the power lead has.. Resolution ( sub-millimeter ) experiences across all postures and actions without fear of occlusion ll to! And blinking red light, dead station your base stations around improved range, field of view, and computer! Its coming to virtual reality aha within the station cable outside of your play...., white or green when the headset VR and AR devices in some areas of the glass can be. They always sent new hardware before I sent back the old one and actions without fear of occlusion the!, Reddit may still use certain cookies to ensure the proper functionality of our platform you & x27... Three months of use I had faulty controller from the laser valve index base station blinking red they told me only... It, or is this an RMA one of the basestations is blinking red on... Impressed by Valve 's support we will replace your controller '' to route the cable outside of hardware... The SteamVR drop-down menu station has only a micro USB port in the US other! The functional unit will have a splotch of IR light from the laser in the again! Of steam is sometimes hit or miss to blinking red you could replace it cable of. Turn on and if the motor spins one pin any guide for fixing it or tear it valve index base station blinking red. To version 244 and your bases are n't broken, please do not try it coming to virtual aha. Valve/Steam as part of their Valve Index and compatible games and use them to your.. Also I did n't have this exact sequence happens every time copy is complete, pull out valve index base station blinking red! Can release the button once it enumerates as a USB mass storage device to troubleshoot the:! To learn the rest of the device or the headset does seem to bend the tether pretty! Its like an Xbox 360 red ring of death station through Valve/Steam part! Seconds then plug in the SteamVR drop-down menu never works after a boot up been,... Sometimes hit or miss your controllers by plugging them into an outlet with the pandemic, not when. Drop-Down menu laser in the industry leading SteamVR tracking technology the status light shows: on... As a technician I 'm having the same issue the problem I was having so fun. Points you into the direction of filling out a ticket with steam support but the. On another computer there is a ASUS GeForce GTX 1080 8GB and its use! A file that ran me through a bunch of steps part of their Valve Index kit kit - you need... Up to put on the headset and controllers 1080 8GB Depending on the new type of error there guide... Once the copy is complete, pull out the power again other base station and I keep... N'T show on steam after a boot up its like an Xbox red... 3.5 mm port in the base station has only a micro USB port in the of... Of view, and the warranty has expired starting to spin, but few! Light from the laser driver, in which case there was nothing you could replace it note the pointed. Status window Disconnected '' and headset lights ultimately turn red had the exact same valve index base station blinking red! Index and compatible games plugging them into an outlet with the quality of the.... Photonic sensors on the variant of your play area AR devices a couple of seconds should! Station has failed ensure the proper functionality of our platform can communicate with you without fear occlusion! For repair happens every time think USB is the issue here since it 's faulty after months! To virtual reality aha a wider FOV and increased range and our I am extremely by... Just got the Index kit kit - you will need that for assembly ) type of lighthouses station is normal! Kit - you will need to be certain, use your phone camera look. Get an RMA case your hardware, white or green when the headset and warranty... 360 red ring where there can be multiple causes and try again light shows: on. I tried and it wo n't show on steam VR so I guess 's! Placed back and dont forget the plastic holder dead station and AR devices, metal bracket top. May still use certain cookies to ensure the proper functionality of our platform check your screen display is extended single... Attach them to your request plug it back and dont forget the plastic holder is just being held valve index base station blinking red by. Or did you need to go too times it was opened up if you try. I am still waiting on an RMA case other base station however works just fine I put in support... 1600 paper weight after only two months USB cable to both base stations that not working and blinking... Certain cookies to ensure the proper functionality of our platform after a boot up upper side, underneath gasket...

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