If you bought something from a website, like Amazon, Etsy or eBay, you should check the sellers details to find out where theyre based. Your feedback will help us give millions of people the information they need. What are my rights if I bought an item on offer? You dont even need the receipt you just need to be able to prove the purchase, so you could use a bank statement. Another option is to head tothe Resolver website for more help about making a shopping complaint. I haven't yet recieved the goods in question and I'm hoping to get something sorted out as soon as possible as I really need these items now. Tell the manufacturer what is wrong with the item and when you purchased it. You wont be entitled to return the following types of items: Those that have been made to your specifications or personalised, Those that are perishable (like flowers or fresh food), Those that were sealed on delivery but have now been opened (such as DVDs or computer games), Those that date quickly, such as newspapers, magazines or periodicals, Anything based on betting, gaming or lotteries. Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. There are other steps you can take to solve your problem - these include using alternative dispute resolution, which is a way of solving disagreements without going to court. If you paid with a credit card or debit card If necessary, work your way up the chain of command, starting with a clerk and then asking to speak to a supervisor. Flabbergasted, I immediately emailed the company about the mishap. Its what happens when you contact your bank instead of the seller to get your money back. No company is too big or smallcheck out our guides on suing: The American Bar Association honored DoNotPay with the esteemed. Always keep a copy of the letter for your records. If youve already been through a complaints process with a trade association you should find out if it was ADR. This is particularly helpful if you bought the item more than six months ago. If more than 30 days have passed since you bought the item that's faulty or not-as-described, you can ask for a repair or a replacement. The first thing you should do is check the schemes rules on its website. Sometimes, companies may state that their goods are non-refundable, but you can still request a refund or file a chargeback claim. Heres a rundown of some of those reasons, and your rights in each situation. % of people told us that this article helped them. Sometimes it can pay to do nothing. Begin by sending a statutory request for your personal data. Anyone applying to Teesside Uni at Here East campus? Find the best credit card for you, whether you're looking for 0% card for balance transfers or purchases or day to day spending and rewards. I've also been trying to call the store for the past week to find out what's going on with my order but the line goes dead after ringing for a while and then is engaged when we call back. via: Ryanair's Phone Number. The Attorney General wont represent you in a lawsuit. Contact a lawyer to discuss your options. Youll be put into a queue with all the companys business creditors, and the situation will be assessed. Ask about the retailers return policy. Legal proceedings have now been issued and you will shortly receive a County Court Claim from Northampton County Court for the total amount of 2xxx.xx. After which, I proceeded to provide the details of my payment. Be clear with your complaint. In my email, I mentioned that the company I purchased these tickets from had assured me a refund of three of my tickets, but that I had yet to receive any. Being deprived of your refund is the cherry on top (of a disaster). So what is the time limit a company has to give you your money back? 25th Jan - 232.50 is debited from my account to BabyTime, so to me it looked like my order had been processed and should be recieved in the next few days/week. Is "The Booking Team" modelling agency legit or a scam? Sample Protest Letter to Corporate Office, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a7\/Reduce-Your-Student-Loan-Payments-Step-6-Version-2.jpg\/v4-460px-Reduce-Your-Student-Loan-Payments-Step-6-Version-2.jpg","bigUrl":"\/images\/thumb\/a\/a7\/Reduce-Your-Student-Loan-Payments-Step-6-Version-2.jpg\/aid43038-v4-728px-Reduce-Your-Student-Loan-Payments-Step-6-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"